Customer Service Supervisor

DEANNA L. CARVER

Address:

Telephone number:

P.O. Box 186 919-***-****

(cell)

(Physical address: 236 Moncure School Road) E-mail:

Moncure, NC 27559

*************@*****.***

OBJECTIVE: To obtain a position with the opportunity for advancement that

utilizes my skills and experience.

EDUCATION: Lewis County High School, Weston, WV 26452

Diploma earned May1984 GPA: 3.98/4.0

B.S. West Virginia Wesleyan College, May 1988

Major: Business with a concentration in Accounting

Minor: Economics

GPA overall: 3.54/4.0 GPA in Business: 3.42/4.0

SKILLS/LICENSURES AT A GLANCE:

. Valid North Carolina driver's license.

. North Carolina insurance licenses: Life; Health, Accident, and

Sickness; and Medicare Supplement and Long Term Care Agent.

. Clerical: typing (60 WPM), filing, copying, letter writing,

organizing, handling multiple phone lines, etc.

. Computers: MS Word, Excel (spreadsheets), PowerPoint; reports from

Genesis (database) and SAP (accounting) programs. Some experience with

Centricity (medical records).

. Specialized: accounting, auditing, report writing, contract

management, some medical records experience

. Regulatory: Utility Financial Analyst; auditing of various grants,

permitting processes, etc., for the Florida Department of

Environmental Protection. Charter/contract compliance oversight for

charter schools.

. Communications: Able to communicate effectively, both verbally and in

writing with various groups of people

. Languages: some written and spoken Spanish. Not fluent.

. Miscellaneous: cash register, inventory.

WORK EXPERIENCE:

Patient Care Coordinator, Moncure Community Health Clinic - Temporary three-

month position (March, April, and May 2010) 40 hours per week

Assisted in the conversion of physical medical records to electronic

medical records. Physically purged, organized, and stored outdated medical

records, which required knowledge of medical record numbering system.

Scanned physical medical records and imported them to electronic files.

Tracked referrals to obtain related medical/imaging reports from consulting

physicians or hospitals.

Supervisor: Jennifer Sosa 919-***-****

Internal Auditor: Polk County School Board; Internal Audit Services.

(September 2006 to April 2009.) 40 hours per week.

Performed school audits county-wide and assisted in investigations. This

would include the gathering and compiling of evidence and statistics to

support audit findings, including interviews with auditees and other

personnel. Wrote audit reports, prepared spreadsheets, prepared reports

from SAP, provided training to school financial secretaries.

Supervisor: Carol Matthews 863-***-****

Charter School Specialist; Polk County School Board; Magnet, Choice, and

Charter Office. (September 2004 until September 2006.) 40 hours per week.

Performed quarterly and annual pre-opening site visits (including

interviews with directors) at charter schools to ensure that contractual

obligations were met. Wrote reports, addressed parental complaints,

provided information as requested by public, reviewed enrollment monitoring

reports, prepared and reviewed various reports from Genesis (database),

inspected and logged documentation required by school charters (contracts);

prepared and maintained various checklists, collected information from

various sources to address concerns as they arose.

Supervisor: Carolyn Bridges 863-***-****

Senior Management Analyst I, Florida Department of Environmental

Protection, Office of the Inspector General, Tallahassee, Florida (April

1, 1995 to November 1996) 40 hours per week.

Included all of Internal Auditor II responsibilities, as well as more

responsibility for audit product, some reviewing of other auditors' work,

some instruction of newer audit staff.

Supervisor: Greg White 850-***-****

Internal Auditor II, Florida Department of Environmental Protection, Office

of the Inspector General, Tallahassee, Florida (April 1994 to March 31,

1995) 40 hours per week.

Conducted audits including: writing audit programs and preparing

spreadsheets; doing research, conducting interviews, collecting and

analyzing data, and other field work; writing audit reports; special

projects as assigned.

Supervisor: Greg White 850-***-****

Utility Financial Analyst, West Virginia Public Service Commission,

Charleston, WV (June 1991 to June 1993) 40 hours per week.

Reviewed reports submitted by Auditors in the field prior to their being

released to the public. These reports contained calculations to support

each utility's request for a rate increase, and each was reviewed for sound

accounting theory, mathematical correctness, and other items such as

general appearance, grammatical correctness and understandability.

Occasionally prepared comparison-type reports, including the preparation

of spreadsheets and performed research on assigned topics.

Supervisor: Diane Davis 304-***-****

Clerk (Governor's Mansion Secretary), West Virginia Governor's Office,

Charleston, WV (August 1989 to June 1991) 40 hours per week.

Prepared transmittal forms to facilitate the payment of vendors and

travelers; summarized data via Dbase program; answered telephones

(occasionally switchboard); composed correspondence for the Governor and

First Lady, and other secretarial duties.

Supervisor: John Perdue 304-***-**** (Knows as "Deanna Wilson")

Clerk (seasonal employment while in college), WV Department of Agriculture,

Weston Farmer's Market, Weston, WV (Summers 1985, 1986, 1987) 40 hours per

week.

Cashier predominantly. Also prepared consignment forms as consignors

brought in items, took inventories, provided customer service, answered

telephones, performed clerical duties, wrote checks (by hand) to consignors

and prepared check register.

Supervisor: Ronald Fisher 304-***-**** (Knows as "Deanna Wilson")

HONORS:

. Dean's List

. Various Scholarships

. College: Graduated Cum Laude

. High School: Graduated Salutatorian

. Sweetheart, Sigma Theta Epsilon national service fraternity

REFERENCES:

Available upon request

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