Medical Customer Service
Resume:
Shollie W. Sidio
Nashville, TN 37217
*********@*****.***
Objective
To put my skill set to work in a challenging environment, where I can grow professionally.
Education
• Kaplan Career Institute Nashville, TN August 2010
Currently seeking diploma in Medical Assisting
• Miller-Motte Technical College Clarksville, TN August 2008-May 2010
Sterile Processing Program
• Tennessee Technology Center at Shelbyville, Shelbyville, TN
Medical Transcription 2005
Work History
• LifeAid Medical Equipment Tullahoma, TN 2006-2007
Customer Service Representative
Job Duties: Office duties which included maintaining a multi-line phone system, filing, assisting
patients with purchases. Handled insurance claims, and prepared paperwork for the medical
billing department using ICD-9 and CPT codes. Prepared orders for patients requiring home
medical equipment. Prepared letters for physicians and insurance companies, and verification of
insurance. I also verified and made sure the patients qualified for equipment being ordered.
• Smart Document Solutions Nashville, TN 2005-2006
Scan Representative
Job Duties: Traveling to different physician offices and hospitals, scanning requested health
information for release to other physicians, insurance companies and lawyers, while following
HIPAA rules and regulations.
• Bedford County Medical Center Shelbyville, TN 2000-2005
File Clerk/Out Patient Discharge Analyst Health Information Department
Job Duties: Maintaining filing system, multi-line phone system, and release of health
information. Collection of discharged patient charts, assembling them and analyzing for
signatures and any reports, before taking them to the coding and billing specialist.
File Clerk/Radiologist Assistant Medical Imaging Department
Job Duties: Maintaining front desk in the medical imaging department including multi-line
phone system, filing system, release of health information and medical imaging films, scheduling
of medical imaging exams, and speaking with patients about their upcoming exams. Here I was
required to have knowledge of all exams (length of exam, protocols for exams, and qualifying
diagnosis for exams) Transferred from medical imaging to health information management in fall
of 2003.
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