Customer Service Administrative Assistant

Elizabeth Nadler Phone: 615-***-****

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SUMMARY OF QUALIFICATIONS

Dedicated and dependable Administrative Assistant and Customer Service Representative. Key

strengths include problem-solving, providing helpful/effective customer service, organization, and

document management. An extremely quick learner of policies, procedures and computer software.

A hard-working and enthusiastic employee.

RELEVANT SKILLS

• Providing friendly/effective customer service

• Detail oriented/ problem solver/decision maker

• Strong phone skills articulate with pleasant speaking voice and active listening skills

• Microsoft Office and proprietary software

• Skilled on both the PC and MAC computer systems

EXPERIENCE

New York City Transit Authority New York, NY 2002 – 2006

Administrative Assistant – Project Focused

Provided administrative support for a Construction Manager (CM) of the 1500-member Capital

Program Management Division of the New York City Transit Authority (and the CM’s direct report

Project Managers [PM’s]):

• Coordinated meetings/booked conference rooms, managed CM’s calendar, ordered supplies

for 15 – 20 employees, tracked employees’ time sheets, created and tracked internal and

external contact information

• Prepared/created all documents, including PowerPoint presentations, Change Orders,

Project Books, over 100 Division I Contract Specifications, spreadsheets; generated logs for

General Orders, moves, equipment requests, submittals and training

• Learned proprietary software; designed and implemented 3 new Expedition Software

transmittal forms in Microsoft Word

• Tracked over 200 new Subcontractors (including project insurance) for Transit Authority

approval, coordinated Access Passes for Contractors and Subcontractors

• Collected data from PM’s, evaluated accuracy and input data into division-wide Access

database for tracking Change Orders and all related finances

• Arranged/tracked project meetings, tracked PM’s overtime, resolved time card issues

Cornerstone Evaluation Associates, LLC Pittsburgh, PA 2000 - 2002

Research Assistant

• Provided administrative support, research and evaluation services for government,

educational, arts-related and non-profit institutions

• Served as Assistant Project Manager, coordinated meetings

• Conducted fieldwork - interviews, questionnaire administration and data collection

Elizabeth Nadler Phone: 615-***-****

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• Prepared reports (at least 25 Excel charts per report), correspondence, memos, and

templates

Self-Employed as Independent Contractor Pittsburgh, PA 1999

Administrative Assistant

LLI Technologies Engineering & Construction Pittsburgh, PA 1998 - 1999

Administrative Assistant

• Provided administrative support for the Architectural division of an Engineering, Architectural and

Construction firm

• Prepared specifications, feasibility studies, proposals, correspondence, change orders and

opinions of probable cost; created transmittals, sent submittals to Contractors, Clients and

Inspectors

• Tracked project status and budgets for up to 100 Bell Atlantic Collocations

K. A. Hamilton & Associates Employment Agency Pittsburgh, PA 1997 – 1998

Allegheny Personnel Employment Agency

Administrative Assistant and Data Manager

ADDITIONAL RELATED EXPERIENCE

Equicor - Health Insurance Pittsburgh, PA

Customer Service Representative

• Employed for 2 years: resolved long term and short term customer complaints and issues,

answered policy questions, referred issues to Case Management, paid claims, provided

customer service to both external and internal customers

• Received 17 letters of Commendation

COMPUTER SKILLS

Windows OS, Macintosh OS, Microsoft Office for Windows and Macintosh, Internet, Project Status

Report Software (PSR), All-Agency Contractor Evaluation System Database (ACE), Transit Authority

Labor Job Cost Reporting Package, Additional Work Order Quarterly Report Database, Statistical

Package for the Social Sciences, Integrated Communications Environment (ICE) Database,

Precision Mapping, Rumba for Mainframe Access, On Time LAN (Scheduling), Mainframe

experience

EDUCATION

Bachelor of Science in Psychology, University of Pittsburgh Pittsburgh, PA

Minor in Communications / Graduated with Honors

• Dean's list eight out of ten semesters

Elizabeth Nadler Phone: 615-***-****

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References provided on request.

Contact this candidate