Customer Service High School

Corey L. Straub

*******@**********.***

Cell 567-***-****

Home Address

*** */* ***** **** Avenue

Fremont, OH 43420

EDUCATION

The University of Toledo, Toledo, OH

Bachelor of Business Administration, Graduation Date: Dec 2009

AACSB Accredited College of Business Administration

Major: Information Systems; Minor: Accounting

Overall GPA 3.6/4.0

EXPERIENCE

Fastenal Company Multiple Locations May, 2007 - September 2009

Sales Support

• Worked near full-time to full-time during Summer 2007 at the Upper Sandusky, Ohio branch and transferred Fall 2007 to a Toledo,

Ohio location while attending the University of Toledo.

• Pick stock and pack orders for deliveries.

• Stock shelves and manage the store's inventory through hand cycle counts.

• Wait on customers in-store and over the phone, assisting them with product questions and with placing orders to be delivered or

picked up.

• Sell product to walk-in customers through cash, cash equivalents, or charged to a current account at the branch.

• Discuss and resolve various customer issues, such as incomplete or missing orders, using customer service skills.

• Deliver or pick up goods in the company's vehicles for customers in a variety of different industries.

Wendy's Old Fashioned Hamburgers Tiffin, Ohio December, 2003 - May, 2007

Crew Member

• Operating the cash register, handling cash and credit cards.

• Taking orders and assisting customers.

• Maintaining dining room cleanliness.

• Handling product and preparing product to be served.

• Preparing the store to open for the day.

• Stocking and receiving inventory.

Freelance Technical Support/Consultant August, 2000 - Present

• Ongoing work throughout junior high, high school, college, and to the present day.

• Volunteered and paid work aiding various teachers, administrators, professors, family members, friends, and referrals through people

that knew of my knowledge and services.

• Assisted clients with a wide range of technical issues, including personal computer maintenance, troubleshooting, and installation,

operating system troubleshooting and installation, and hardware troubleshooting, maintenance, and installation.

• Tutored clients with how-to's and personal knowledge to allow them to use their technical items more skillfully and efficiently.

• Advised clients how to self troubleshoot their technical items and how to avoid future problems.

• Consulted clients on the acquisition of technological items based on client need, financial investment, and various other capabilities

and features needed and wanted in the item.

SKILLS

• Advanced computer skills, including all Microsoft Office programs and Windows-based operating systems.

• Personal computer, peripheral, and laptop troubleshooting and installation experience.

• Networking setup and troubleshooting experience.

• Knowledge of several computer related topics, including, but not limited to, XHTML, VB.NET, CSS, Javascript, Java, Adobe

Dreamweaver, Photoshop, Active Directory, and Lotus Notes.

• Customer service skills, over the phone and in person.

• Ability to multitask.

• Excellent problem solving skills.

• Strong attention to detail.

• Excellent oral and written communication skills.

• Ability to work well in a fast paced, team or solo environment.

REFERENCES

Available upon request.

Contact this candidate