Customer Service Sales

Janaye Ervin

***** ********* **

Rialto, CA *****

Phone: 209-***-**** Email: ******.*****@*****.***

Career Summary

Top performing, goal focused and hardworking Biology student and United

States Navy

Reservist. While serving in active duty status I was able to develop

exceptional interpersonal,

communication, and public relations skills. Proficient in analyzing and

resolving problems, and

developing and carrying out the necessary procedures and responses. A sound

professional attitude

with pride in personal performance. Seeking a position that will challenge

me to utilize my

education and acquired skills to positively impact company performance

while providing personal and

professional growth.

Professional Experience

United States Navy

Dam Neck, VA

Intelligence Specialist September 2009-March 2010

. Used Microsoft PowerPoint, MS Excel, MS Word to formulate reports in

support to the combat

commander

. Reported and discussed current operations and the best course of action

. Maintained and provided information on public policy and current events

. Worked in teams to put together presentations on current intelligence

operations

Disneyland Resort

Anaheim, CA

Attractions Operator January 2008-September 2008

Facilitated a safe and efficient Guest environment, while maintaining a

guest satisfaction rating

of 100%.

Taco Bell Restaurant

Pomona, CA

Cashier October 2008-January 2008

Assisted guests with placing orders in a fast paced, high volume work

environment.

. Assisted in the preparation and serving of meals on a daily basis.

. Ensured guests had a positive experience while dining at our

establishment.

JCPenney Department Store

Modesto, CA

Sales Associate July 2007-September 2007

. Learned all aspects of merchandising, selling, customer service, and

final transactions.

. Provided excellent product knowledge in order to enhance sales in each

transaction

Modesto Junior College

Modesto, CA

Student Support Services Secretary October 2003-March 2004

. Received visitors and telephone callers

. Ascertained nature of the inquiry

. Responded to varied questions

. Provided information on services available

. Maintained student records

. Organized and summarized information in files

. Provided general office clerical support work for the Student Support

Office

. Photocopying, faxing, basic data entry, sorted and dated incoming mail

Education

BS, Biological Science, California State Polytechnic University Pomona

Expected August 2010

AA, General Education, Modesto Junior College April 2005

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