Customer Service High School

Anesia L. Lewis

*** ******** ****** ***. * Kokomo, IN 46902

765-***-****

***********@*****.***

OBJECTIVE

Providing knowledge and skills necessary to raise sales and/or customer

s atisfaction, and can take direction or work self-sufficiently.

S KILLS PROFILE

• General business skills, Fax, Copier, Scanner, and proper phone etiquette

• Knowledge of Microsoft Office Word, PowerPoint, and Excel

• The ability to train/give feedback as well as take direction and be a team player

• Experience in handling confidential paperwork and Monetary security

Good customer-relations background and/or union experience

EMPLOYMENT HISTORY

FAB/Laborer

Delphi Electronics., K okomo, IN

• Produced microchips through photosynthesis.

• Operated all machines within the Photo department of FAB III.

• Began training new hires 3 months after my own hire.

• Reached set deadlines for daily and quarterly orders.

• Followed multiple OSHA safety procedures, which consisted of clean room attire

h ead, body, foot, hands and face gear.

• Was awarded 3certificates for my quarterly numbers within my department

Customer Service/Trainer/ Team leader and Key holder

Gifts of Kokomo., K okomo, IN

• Providing satisfactory customer service, cashier, and display window.

• Inventory and stocking, cash handling/banking, opening/closing store, and

h andling Shrink reports.

• Training new hires, handling advertisement, and cleaning the store.

International Wireless Communications Programmer

Staffing Management-Verizon Wireless, Westfield, IN

• Followed detailed/complex instructions, manually operating and adding Sub-

locks, downloading, and upgrading files to change the language of each phone.

Met daily and quarterly deadlines, moderate computer skills- Microsoft Office, and

h ave a technical aptitude.

EDUCATION

Diploma 1 997

Kokomo High School

D egree 2 005

I ndiana Wesleyan University/ Associates of Science of Business

C ertificates 2 009

H R/ Human Services

C urrent Education C urrently studying- 2011

I ndiana Wesleyan University/ Bachelors of Business Management

ACCOMPLISHMENTS

Awards 2 004-5

I ndiana Wesleyan University /Dean’s List

I ndiana Wesleyan University / Chancellor’s List

R eferences Upon Request

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