Customer Service Sales

Spencer A. Smith

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**** ****** **, *******, ******* 30824

Home phone: 706-***-****

Cell phone: 706-***-****

Email Address: ********@*******.***

Objective

Seeking a position as Information Technology Specialist and to use my

experience and judgment to plan and accomplish goals.

Education

Augusta Technical College

Computer Information Systems, Networking Specialist

Graduation: July 2005

Skills

MS Office 2000-2007, Computer Installation and Maintenance, Network

Management Troubleshooting, Telephone Support/Remote support, printer

installation and maintenance

Work Experience

Thermal Ceramics, PC Technician, November 2006 - present

PC/Printer Maintenance

New user account Configuration

Telephone support

Provide support to end users on a variety of issues. Identify, research,

and resolve technical issues. Respond to telephone calls, email and

personnel requests for technical support. Document, track, and monitor

issues to ensure a timely resolution.

May lead and direct the work of others. Use a wide degree of creativity and

latitude to perform a variety of complicated tasks.

Support, monitor, test, and troubleshoot hardware and software problems

pertaining to LAN. Recommend and schedule repairs. Provide end user support

for all LAN- based applications. Install and configure workstations.

Maintain, analyze, troubleshoot, and repair computer systems, hardware

and computer peripherals. Document, maintain, upgrade or replace

hardware and software systems. Support and maintain user account

information including rights, security and systems groups. Familiar with

standard concepts, practices, and procedures within field.

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Long John Silver's, Team Leader, March 2004 - September 2006

Maintain store operations during shift

Accounts Receivable

Customer Service

Movie Gallery, Assistant Manager, July 2002 - February 2004

Set up new promotions and sales events

Inventory Management

Customer Service and Sales

Thomson McDuffie Co. Library, Librarian, September 2000 May 2001

General upkeep of building

Check in and replace inventory

Assistant Events Coordinator

References Available upon Request

Contact this candidate