Manager Customer Service

Irma Pe a-Bonifacio

*** ******* **** *********, **. 92054

Cell# 760-***-****/ *********@***.***

Objective:

Seeking employment opportunity where I can utilize my previous

experience and grow within.

Core Competencies

. Bilingual Fluent - English/Spanish

. Employee Relations

. Client Relations

. Business Development

. Effective Interpersonal, verbal & written communication skills

. Utilized Word, Excel, Outlook, ADP, Tempware, & SAP software's

Professional Experience

Express Employment Professionals www.expresspros.com - Staffing Agency

Certified Staffing Consultant May 2008 to August 2010

. Recruit, screen, interview and recommend prospective employees for

employment in entry level and management positions

. E-verify all eligible candidates through The Department of Homeland

Security

. Create and Manage job postings

. Enter candidates into a management dashboard and applicant tracking

SAP system

. Manage new hire orientations, counseling, employee relations, and exit

interviews

. Coordinate background checks through Allied Information Systems and

administer on premise drug screens and outsourced to Work Partners and

U.S. Healthworks

. Assist with the administration and communication of the company's

benefit program plan options, features and enrollment requirements

. Administration and communication of training and development

. Provided guidance and training to manager and employees on employee

relations issues

. Familiar with a variety of the field's concepts, practices and

procedures

Select Staffing - www.selectstaffing.com - Staffing Agency

Certified Personnel Supervisor September 2005 to November 2007

. Recruit, screen, interview and recommend prospective employees for

employment in entry level and management positions

. E-verify all eligible candidates

. New Hire orientation and counseling

. Coordinate background checks and administer on premise drug screens

. Assist with the administration and communication of the company's

benefit program plan options, features and enrollment requirements

. Administration and communication of training and development

. Provided guidance and training to manager and employees on employee

relations issues

. Implemented professional concepts and company objectives to resolve

complex issues in a creative and effective manner

. Independent decision maker, but able to utilize team consensus or

collaboration when necessary

. Enter New Hires with complete and accurate applications into Tempware

. Conducted exit interviews

. Safety training and certification of associates

. Manage to work at a fast pace maintaining a thorough and detail

oriented conscious at all times

Uncle Credit Union - www.unclecu.org - Financial Institution

Member Service Representative/Lead April 2002 to June 2005

. Conduct training, and provide all credit union policy and procedures

to new hires

. Assisted the Branch Manager in the daily activities and management of

the Branch Office operations

. Worked in a Call Center environment providing Customer Service to all

members and assisted Call Center Manager with daily operations of the

call center

. Had a discretionary role in providing customers in processing and

dispersing consolidating loans, boat loans, vehicle loans, credit

cards and line of credit loans

. Cross sold all services necessary to accommodate all of the customer's

needs

. Open new accounts, process orders for existing customers, and answer

questions

. Provided general clerical and sales support for one or more registered

representatives

Stay Home Mom from January 2001 to April 2002

McGrath RentCorp - www.mgrc.com - Mobile Modular Provider

Payroll Processor and HR Administrative Assistant March 2000 to Sep. 2000

. Processed bi-weekly and semi-monthly payroll on the EBS System

. Conducted new hire orientation

. Interviewed, screened and recruited applicants in order to assist in

fulfilling our open positions

. Assisted with the planning, development, implementation,

administration of some of or all of the following; employment,

compensation, benefits, employee relations, organizational

development/training, EEO/AAP, HRIS entry and health and safety

services programs

. Maintained job postings and advertisement via internet

. Discussed personnel needs with department supervisors in order to

prepare and implement recruitment programs

. Handled all employee relation issues

. Provided new hires with benefit packages

. Entered all new hires into our EBS software

. File all new hire documentation in proper folders

. Assist any supervisors with questions related to Payroll/ HR

Education

Santa Barbara College "Select Staffing" - Certified Personnel Supervisor

06/ 06 to 06/07

Express University - Staffing Consultant Certification 05/08 to 07/08

Express University - Inside Sales Certification 08/08 to 07/09

Express University - Business Management Certification 08/09 to 07/10

C.O.A. - Certification on Finance and Insurance Management 12/ 07 to 01/08

References

Available Immediately Upon Request

Contact this candidate