Customer Service High School

Vanessa Tafoya

Highland, CA *****

*************@***.***

Objective

Seeking a challenging top position where I can utilize my experience,

skills and accomplishments that will allow me the opportunity for growth

based on performance.

Profile

I am an honest and trustworthy employee. Always prove to be a hard worker

who loves a challenge to overcome. Dedicated to meeting and exceeding

deadlines in fast paced environments. Great personality and over the top

customer service.

I enjoyed computers in school to where I took around seven to eight

computer courses. Did volunteer work for the CKC program in San Bernardino

teaching mid-age women the basics of computers.

Education

. High School Diploma, San Gorgonio High school

. Business Technology Club, HS

. Computer Literacy, HS

. Keyboard Typing, HS

. Microsoft Applications, HS

. CKC Volunteer (Comp. Tutor), City of San Bernardino

Skills

. Strong organizational skills.

. Bilingual English/Spanish

. Great communication Skills and ability to work well with others.

. Excellent Leadership Skills

. Advanced Customer Service

. Word, Publisher, Excel & PowerPoint

. 40 wpm, improving

. Mail Scanner

. Progress improvement

Professional Experience

Taf-Joya's Jewelry 02/05-10/05

Moreno Valley, CA

Clerk, $7.25hr

. Made orders

. Maintenance jewelry

. Answer customer and business calls

. Stored jewelry in safe

. Responsible for locking up

. Customer Service Skills

. Continuously on feet

-Shop went Out of Business

Stater Bros. Markets 10/05-05/07

San Bernardino, CA

Clerk, $7.25

. Do orders and assist customer to their vehicles

. Answer customer calls

. Maintain bag supplies and cleanliness of stands

. Secure price verifications and return non-purchased items to their

proper location

. Assist customers with large items

. PROMOTED TO GM

GM, $8.00hr

. Advanced customer service

. Required to order, rotate and merchandise product

. Trained and supervised other clerks

. Used RF Scanner to order products

. Assisted key carriers and managers

. Processed orders and documented inventory

. Worked stock crew; stocked items, loaded pallets, used Baler

. Wrapped products on pallets

. Required lost of bending, lifting more than 50lbs and work continually

on feet.

. Helped receiver load products from truck to dock. Pulled pallets and

used electric pallet jack. Used BIG JOE

-Pay & Better Opportunity

Mi Ranchito INC. 06/07- 12/09

Banning, CA

Office Manager/Receptionist, $11.50hr

. Filing, Faxing and data entry

. Answer 2 line phones

. Order supplies and equipment

. Receive, sort, and distribute mail

. Incoming & Outgoing invoices

. Maintain records of supplies and equipment purchases and ensure that

accounts with suppliers are paid

. Manage all accounts payable and receivable, handling payroll

. Supervise and training of new staff members

. Meet and greet clients

. Organize and do inventory

. Solve client problems

. Responsible for depositing the day's receipts at the bank or securing

them in a safe place

. Responsible for locking up, lights off, and switching on alarm system.

. Required bending, lifting 50lbs and work continually on feet.

-Went out of Business

Law Office of Mann & Mann 03/10-Present

San Bernardino, CA

Secretary/Receptionist, 10.00hr

. Schedule appointments

. Advanced customer service with clients

. Computer filing & filing legal papers

. Creating and Maintaining client files

. E-Mail, incoming and outgoing fax

. Mail Scanning, Copy Machine

. Receive and sort mail/deliveries

. 2 line telephone calls

. Screen and direct calls

. Take and relay messages

. Used as Spanish translator in meetings

. Data entry, Word processing, Typing

. Letters to attorneys, clients and insurance adjusters

. Legal documents and packages that come in and need distribution

. Organize meetings and appointments

- Went from full time to working two days

Contact this candidate