Administrative Assistant Manager

Pamela E. Washington-Brandon

Objective

To obtain a position where my present and past experience, education and interpersonal skills will be utilized and valued.

Education:

Oct., 1996 DeVry University Kansas City, MO. BS in Business Operations Management

May, 1994 Donnelly College Kansas City, KS. AA in Accounting

May, 1986 Wyandotte Kansas City, KS. Graduate

Dec., 2005 KCKCC KS/MS 2010 Certified Nurses Assistant/Renewal

Work History

Student Placement Advisor Kansas City, MO School District 04/2008 - 08/2009

• Monitor Comprehensive Community School, Montessori Schools, and Special Program wait and admit lists.

• Send placement notices to parents and students for enrolled for existing year.

• Data entry and general office duties.

• Admit students through out school year to facilitate organizational planning.

• Attend neighborhood and community meeting to inform public of process.

Business Analyst I/E911Certifier Sprint/YOH/Technisource, KS/MO 02/2006 - 04/2008

• Data management, implementation and execution of requests from Public Safety Agency customers for 911 services

associated with cable company initiatives.

• Provide leadership, with the guidance of more senior team members, to ensure that the implementation of 911 services

for cable companies is consistent with the policy and procedures of the department.

• Data collection, assimilation and reconciliation from multiple resources, and providing tracking, analysis, and reporting

abilities which support management and the implementation of service.

Administrative Assistant Block & Company, Kansas City, MO 07/2004 - 02/2006

• Assisted property manager and brokers; with general clerical duties and projects.

• Prepared monthly statements and transferred property utilities as needed.

• General clerical duties filing, faxing, copying, daily mail and transcribing.

• Assisted receptionist with switchboard backup including greeting clients and incoming packages.

Certified Nurse Assistant Zack Group, Overland Park, KS 08/2002 - 05/2004

• Work in a variety of settings including hospitals, outpatient facilities, long term care facilities, clinics and in home care.

• Taking vital signs, help with some medical procedures, monitoring patients and reporting changes.

• Provide patient hygiene, feeding patients, monitoring food and liquid input/output.

Technical Support Analyst III Sprint, Kansas City, MO 10/1997 - 07/2004

• Provided technical support analysis for all systems, application diagnosis, and resolution of technical problems.

Comprehensive knowledge of computer hardware, software, operating systems, network operating system, LAN/WAN,

and mainframe.

• Administrative liaison during consolidation of helpdesk through immediate issuance of analyst IDs. Requesting and

administration access application within IS environment and working direction with Network Administrators.

• Resolutions achieved by providing customer satisfaction service and utilization of remote control tools.

• Mainframe, MS Office Suite, Multiple E-mail Products, PeopleSoft, Unix Basic System, Web Browsers, Netscape, and

Windows systems.

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