Customer Service Representative
Resume:
Skipton T. McKenzie
Rockford, Il 61101
***************@*****.***
Objective: To obtain a challenging position in the area of information
technology (IT) with an emphasis on system engineering;
special interests include networking, security, and systems
maintenance.
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Education: Rockford Career College Rockford, IL
Associate in Arts and Sciences (AAS) Graduated: August, 2010
Major: Information Technology
GPA: 3.96
Technology Summary:
Certifica Network + Certified Professional, Microsoft Outlook 2003
tions:
Systems: Windows 2000, 2003, Vista, 7; Exchange Server 2007, Active Directory
Server 2008
Databases Oracle, Access 2003 and 2005, Relational Databases
:
Languages Visual Basic, SQL, HTML
:
Software: MS Visio, MS Office: Word 2003, 2007, PowerPoint 2003, 2007, Excel
2003, 2007
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Employment: Hollywood Video Rockford, IL
Customer Service Representative July 2008 - October 2008
I developed excellent interpersonal and team work skills.
My responsibilities included ensuring customer
satisfaction, product management, and completing special
projects.
Logli's Supermarket Rockford, IL
Bagger June 2006 - January 2007
As a bagger, I further developed my skills attending to
merchandise quality and customer satisfaction. This was a
very responsible position because I was the last person
customers had contact with and the last to ensure quality
service.
Externship: SupplyCore, Inc Rockford, IL
Student Programmer June -- July 2010 (120 hours)
As a student programmer, I developed a security ID badge database
utilizing Access 2003. For this project I collaborated
with various professionals within a team process, and
worked independently to accomplish individual
responsibilities.
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References: Available upon request.
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