Customer Service Administrative Assistant
Resume:
Trikina Jackson
PO Box ****
Phone 803-***-****
Email: **********@*****.***
OBJECTIVE
To utilize my skills developed through training for a challenging and
exciting position with the opportunity for professional growth.
QUALIFICATIONS
I am a dependable, organized fast learner with attention to detail. I am a
team player with the self-motivation and initiative required to meet the
challenges in a demanding workplace. I possess strong interpersonal skills
and the ability to work well with others at all levels. I have excellent
oral and written communication skills. Other skills include phone,
Microsoft Office skills, data entry, accounting and various use of office
machinery.
EDUCATION
2010-Present Associates of Business Administration
University of Kaplan
2007-2008 Associates of Science in Health Administration
University of Phoenix
1991-1996 High School Diploma
George P. Butler High School
EMPLOYMENT
Shaw Areva mox services aiken, sc
2009-present
Engineering services administrative assistant
I served as Executive Administrative to VP of Engineering. Set up meetings
for the VP as needed. I trained 4 new Administrative Assistants. Prepare
and distribute vendor drawings for review and signatures. Submit drawings
and documents to project records (ensuring the documents and drawings is
complete according to departmental procedures). Log and track documents
and drawings submitted to records to confirm timeframe is within procedure
guidelines. Convert word and excel files into pdf for submission. Order,
maintain and issue office and printer supplies. Responsible for scanning
and retrieving Documents utilizing AccXES in both PDF and jpeg formats.
Assist in the preparation, retrieval and distribution of engineering
documents and drawings from EDMS. Monitored Shred Ahead with the
departmental procedure for removal of confidential information. Serve as
back-up to other administrative assistants and technical publishers on an
as needed basis and other duties as assigned.
Indian Eyes, LLC Aiken, SC 2008 - 2009
Administrative Assistant/Mail-Records Management
Keep close communication with Engineers on the project to ensure content
within documents reflect their specifications and changes to the documents
were managed correctly. High level use of MS Excel (one of the document
types managed within Documentum), including data entry and running macros
within the application. Entering and confirming documents in the
submission database. Entered documents and drawings into the Electronic
Document Management System (EDMS). Assist in the preparation, retrieval
and distribution of engineering documents and drawings from EDMS.
Responsible for scanning and retrieving Documents utilizing AccXES in both
PDF and jpeg formats. Serve as back-up to both Admin Asst. III supporting
Engineering Services. Responsible for ordering supplies and maintaining
supplies for printer stations and issue supplies as needed. Other duties
include setting up conference calls, scheduling conference rooms and other
duties as assigned.
Indian Eyes, LLC Aiken, SC 2007 - 2008
Data Entry Operator/Administrative Assistant
Keep close communication with Engineers on the project to ensure content
within documents reflect their specifications and changes. Assure that
documents were managed correctly. High level use of MS Excel spreadsheets
including data entry and running macros within the application.
Ross Inc. Aiken, SC 2006 - 2008
Customer Service Cashier
Greet customers as they enter into store. Balance cash drawer. Process
Returns, Exchanges, and Refunds. Assist customers as needed with
assistance with price checks or markdowns. Sort merchandise into the
correct department areas to be put out for processing.
West Inc. Aiken, SC 2003 - 2007
Order Processor
Nightly based processing duties include wearing a headset, data entry,
obtaining and processing confidential information pertaining to orders in a
timely manner to ensure availability for the next call in queue. Other
duties include providing customer service phone numbers, address and/or
email address.
Old Corner Convenience Store Aiken, SC 1999-2004
Accountant/Administrative Assistant
As assistant I assisted in helping detail vehicles as well as processing
payments for services rendered. Developed and implemented contract bids
with companies to detail employee and government vehicles at discounted
rates. Maintained and processed timekeeping. Maintained and ordered
inventory and supplies for both companies. Performed all accounting
functions (AR/AP, Invoicing, Payroll, Receipts) for both companies.
APAC INC. Columbia, SC 1997-1998
Customer Service Representative
Performing duties in an inbound call center which included wearing a
headset, answering calls in queue concerning setting up new service,
billing inquiries, providing rates on different plans, troubleshooting
minor technical difficulties and selling local and long distance products
to meet the customer's phone needs. Other duties included scheduling
service calls, disconnections and transfers per the customer request.
Best Western Aiken, SC 1996-1998
Front Desk Clerk/Night Auditor
As a front desk clerk, I greeted registered and assigned rooms to guests.
I successfully handled incoming and outgoing calls on a multi-line
switchboard, maintained daily log and balanced shift work and cash drawer.
As a night auditor, I closed and balanced all room accounts, counting and
balancing cash and credit card receipts, ran a trial balance report,
investigated or analyzed out-of-balance situations, printed and
distributed various computer audit reports.
References available upon request
Contact this candidate