Customer Service Data Entry

Allessandra Allcorn

*** ******** *******, ** ***** 325-***-**** ***********.*******@*****.***

Objective

Accounting/Administrative positions allowing for parlay of demonstrated organization, accounting, communication, and management

skills proven by 15 years of successful employment.

Profile

Motivated, personable business professional with multitude of skills 15 year of experience in combination of accounts

payable/receivable, inventory control, customer service, customer retention, and managerial experience. Ability to learn quickly and

efficiently as self taught Microsoft Office 2007 and QuickBooks abilities. Diplomatic and tactful with professionals and non

professionals at all levels. Accustomed to handling sensitive and confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure. Thrive in deadline driven environments. Excellent team

building skills. Seeking a company that acknowledges highly driven employees and their hard work.

Skills Summary

Report Preparation Customer Service Accounting/Bookkeeping

Written Correspondence Scheduling Front Office Operations

General Office Telephone Etiquette

Skills

Professional Experience

Organization/OFFICE EXPERIENCe

Manage to multi task throughout the business day on various tasks

Accounts Payable/Receivable/Purchasing/Inventory Control

Invoicing, billing, and statements

Answer multi line phones & intercom systems

Type 75 wpm/10 key

Operate multiple applications/Microsoft Office/Outlook/Quickbooks

Operate different Operating Systems – Windows XP/Vista/Windows 7

Employment History

FILTRATION EQUIPMENT & SUPPLY – coleman, TX

Admin Assistant, July 2010 to Aug 2010

Duties – Order Entry, Invoicing & Billing, Creating New Accounts, Data Entry, MS Office Systems, Quickbooks, Compiling

Reports, Performed General Office Duties such as filing, faxing, scanning, answering multi line phone system

BIOVANCE TEXAS LLC – Brownwood, TX

Office Manager, March 2010 to May 2010

Duties – Supervised & Coordinated activities of clerical support workers, Inventory Control, Accounts Payable/Receivable,

Invoicing & Billing, Creating New Accounts, Data Entry, MS Office Systems, Correspondence, Compiling Reports, Daily Deposits,

Balancing Cash Drawer, Purchasing Merchandise/Products/Supplies, Reciving Product In house, Shipping Inventory, Performed

General Office Duties such as filing, faxing, answering phones

CONVERGYS – Cincinatti, OH

Customer Service & Issue Resolution Rep II, Jan 2010 to March 2010

Duties – Answered Phones, Provided Customer Information, Customer Issue Resolution, Data Entry, Received

Payments, Customer Service

BANYAN INTERNATIONAL CORP – Abilene, TX

Customer Service Rep, Jun 2008 – Jan 2010

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Allessandra Allcorn

218 Roselawn Coleman, TX 76834 325-***-**** ***********.*******@*****.***

Duties – Answered Multi line Phones, Sales, Support, Customer Resolution, Data Entry, Accounts Payable/Receivable,

Manage Office Duties, MicroSoft Dynamics Program, MS Office Systems, Compiling Reports, Organized Office, General

Office Duties

R & R technologies – Abilene, TX

Office personnel, Jun 2007 – Jun 2008

Duties – Accounts Payable/Receivable, General Office Duties, Invoicing, Statements, Purchasing, Basic Bookkeeping,

MS Office Program, Assisting with Installing Hardware and Software on Computers, Computer Repair

Walmart – Brownwood, TX

Associate, Nov 2006 – May 2007

Duties – Greeted Customers, Disbursed & Received Money, Processed Credit/Debit Card Transactions, Validated

Checks,

Best Fried Chicken – Coleman, TX

Customer Service, Oct 2006 – Mar 2007

Duties – Take & Fill Customer Orders, Disbursed & Received Money, Train Employees, Customer Service

mills county state bank – Brownwood, TX

Teller, Oct 2005 – Mar 2006

Duties – Customer Service, Data Entry, Balancing Cash Drawer, Process Credit/Debit Transactions, General Office

Duties, Count & Bundle Money, Handle Confidential Information, Other Duties as Assigned by Manager

Food Plaza – Brownwood, TX

Customer Service, Aug 2005 – Oct 2005

Duties – Customer Service, Disbursed & Received Money, Daily Deposits & Paperwork, Balanced Cash Drawer

hill country ford – Goldthwaite, TX

Accounts Pay/Rec; Receptionist, Aug 2004 – Jul 2005

Duties – Answered Multi line Phones, Received & Disbursed Money, Balanced Cash Drawer, Balance Petty Cash,

Accounts Payable/Receivable, Data Entry, Billing, Made Daily Deposits, Handled Vehicle Titles, Office Machine Use, General

Office Duties

City of coleman – Coleman, TX

Police/911 Operator Dispatch, May 2003 – Aug 2004

Duties – Answered Multi line Phones, Data Entry, Take Calls for Emergency and Non Emergency Situations, Dispatch

EMS/Fire/Police to Appropriate calls, Handle Confidential Information, Use of NLETS/TLETS Law Enforcement DataBase,

Supervise Prisoners, Assist Officers with Reports, Operate 2 way Radio, Multi Task in High Stress and High Paced

Environment alone

Pizza hut – Coleman, TX

Assistant Manager, Jan 2003 – Jul 2003

Duties – Customer Service, Train Employees, Daily Deposits, Data Entry, Supervise Employees, Inventory Control,

Scheduling, Received & Disbursed Money

TEXAS YOUTH COMMISSION Brownwood, TX

Juvenile Corrections Officer V (5), Apr 1999 – Dec 2002

Duties – Supervise Staff and Youth in Juvenile Detention Setting, Compile Reports, Set up Meetings, Acted as Youth

Advocate/Staff Advocate as requested, Train Employees, Delegate Shifts and Assignments for Staff, Scheduling, Performed

Employee Evaluations

Education

COLORADO TECHNICAL UNIVERSITY – dENVER, CO

Associates of Science in Accounting – Enrolled GPA 3.84

Recognized on Dean’s List and Chancellor’s List – Currently Enrolled

(16.5 months – also enrolled in Bachelors degree program to start after associates is completed.)

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Allessandra Allcorn

218 Roselawn Coleman, TX 76834 325-***-**** ***********.*******@*****.***

CENTRAL TEXAS COMMERICAL COLLEGE – bROWNWOOD, TX

Administrative Assistant, 1995

COLEMAN HIGH SCHOOL – COLEMAN, TX

References Available Upon Request

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