Customer Service Assistant

Melissa Foster-Roberts

**** ******** ***, **********, ** 08110, 856-***-**** (home), 609-367-

**** (cell), **********@***.***

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Objective: To obtain a challenging position in the administrative field

with opportunity for professional career growth.

Education: Business Administration, American Intercontinental Institute,

May'03 - Apr'04

Automated Accounting with Microsoft Administration, ASI

Career Institute, Sep'08

Skills: Advanced skills in Microsoft Office Suite and MS Publisher

Excel: Budgets, Complex Formulas, Custom Sorts and Filters,

Charts, Absolute and Relative References, Pivot Tables,

Graphics, and Macro

Word: Mail Merge, Templates, Graphics, Word Art

Power Point: Create professional and animated presentations,

Clipart, Graphics

Access: Create Tables using the Design View and Table Wizard,

Create Queries, Create forms using Combo Boxes and List

Boxes, Add records using the Form, Create professional

looking reports

Outlook: Generate customized email, Maintain calendar and contacts,

Schedule meetings, Create auto signature

QuickBooks: Setup a company, Add new customers and vendors,

Create and track invoices and payments, Receivables and

payables, Bank reconciliation and generate financial

statements

Professional Experience

Executive Assistant

Futurity First Insurance Group Nov 08 - July

09

Provide high-quality support to the SVP, by managing, organizing,

scheduling and maintaining all information with business and personal

tasks.

Planned and coordinated arrangements for all corporate meetings.

Administered all executive level administrative tasks including conference

calls, and arranging travel.

Provided marketing support to marketing staff. Assisted with marketing

programs undertaken by affiliated organization, seminar program planning,

trade show coordination, and printing and advertising for all marketing

promotions.

Compiled and analyzed sales/marketing reports. Implemented new competitive

analysis procedure, which helped establish short and long-term corporate

marketing goals.

Managed database inquires and utilized spreadsheets and presentation

software for multiple, deadline-oriented projects

Responsible for planning and managing the budget, for marketing department.

Projected budget for actual and revised fiscal year.

Executive Assistant

CBM, Mt. Laurel, NJ Sep'07 -

Apr'08

Provided continuous, high quality support to President and VP of company.

Assisted in development of executive level reports and presentations.

Prepared all proposals and contracts.

Managed all executive level administrative tasks including scheduling

meeting, conference calls, arranging travel.

Adeptly handled incoming communications and respond to internal requests

for information on a timely basis. Handled time-sensitive and confidential

information with discretion.

Developed manual for all business office procedures, resulting in

standardized operations

Processed database inquires and adeptly utilized spreadsheets and

presentation software for multiple, deadline-oriented projects.

Emergency Roadside Assistant Counselor

AAA Mid-Atlantic, Hamilton, NJ Mar'06-

July'07

Assisted customer on the road by providing excellent roadside support when

needed.

Provided the necessary account information/support over the phone and in

person, using communication skills to identify, troubleshoot, and resolve

problems. Documented all actions on computerized systems

Assisted in training of new reps, and cultivated positive and enduring

relationships with client.

Personal/ Executive Assistant

Key Properties, Delran, NJ Aug'00 -

Feb'08

. Perform administrative support duties for Real Estate Executive including

tracking expense reports, scheduling and set up for meetings, calendar

maintenance and correspondence.

. Served as the primary coordinator with clients, vendors, and other key

business associates.

. Assisted in contract administration, reviewing billings, and tracking

preliminary notices, unconditional and conditional waivers.

. Maintain filing system and office operations

. Handling personal errands for the executive such as shopping, taking care

of branch/online banking, travel planning & arrangements, occasional

party and event planning, automotive and similar errands.

Customer Service Associate/ Teller

Fleet Bank/Bank of America, Burlington NJ Feb' 01-Oct'

04

. Provided necessary account information and support over the phone and in

person using communication skills to identify, troubleshoot, and resolve

problems. Educated and cross-sold products to the customer. Documented

all actions on computerized systems.

. Recognized by management for providing high quality customer service by

applying strong communication skills and analytical abilities to resolve

customer problems; provide efficient troubleshooting support over the

phone.

. Received incentive awards for maintaining productivity, quality of

service and compliance goals.

. Trained new employees in the use of complex computer systems and the

company's policies and procedures.

RAF Lakenheath Medical Clinic

United Kingdom

. Volunteered at the Air Force medical clinic, working five days a week in

the front office as front desk receptionist and file clerk in records.

RAF Lake heath Legal Office

United Kingdom

. Volunteered at the Air Force Base legal office, five days a week as an

administration assistant in the front office and claims assistant in the

claims department. Received award for sustained contribution.

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