Customer Service Computer Science

Eric Lopez

**** ******* **. ********, ** *****

307-***-****

***********@*****.***

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SUMMARY OF QUALIFICATIONS

Self-motivated and dedicated individual with an educational background in Computer Science.

Thorough understanding of the software development lifecycle and the importance of

documentation.

Strong working knowledge of hardware, software, networking and operating systems. Able to

quickly learn new computer technologies.

Excellent customer service skills and can communicate effectively within a team environment.

Technical Qualifications

Operating Systems: Linux, Windows 2000/ME/XP/Vista/7,

Mac OSX

Software Applications: MS Office Suite, Adobe Photoshop,

MS Visio, MS Visual Studio, Dreamweaver

LAN/WAN, TCP/IP

Networking:

Languages: Java, C++, C, CSS, HTML, SQL

Education

University of Oregon Eugene, OR

Bachelors of Science in Computer Science 2010

Lane Community College Eugene, OR

Associate of Arts 2008

Experience

University of Oregon Telecom Services 2008-2010

Student Technician Eugene, OR

Gained knowledge of a large-scale infrastructure of phone and computer networks

Ability to diagnose, troubleshoot and resolve technical issues

Able to clearly document solutions to various problems related to network infrastructure

Pentagon Federal Credit Union 2006-2008

Eugene, OR

Member Service Representative

Responsible for servicing members bank accounts

Identified customer needs and resolved account problems

Sold financial products based on customer needs

L&L Foundations 2004-2006

Crew Foreman Eugene, OR

Developed leadership abilities by managing a crew of seven

Effectively communicated with contractors and customers to achieve desired results

Consistently met daily deadlines to complete projects

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