Customer Service Manager

William Travis Keefer

**** ****** ****

Gallipolis, OH 45631

Home: 740-***-****; Cell: 740-***-****

Email: ***********@*****.***

Objective:

Seeking an entry-level position in the criminal justice field, preferably

as a Probation Officer, utilizing my leadership, organizational, and

communication skills, and criminal justice education.

Education:

Associate in Science in Criminal Justice, Florida Metropolitan University,

Tampa, FL, July 2005. GPA: 3.41. Related coursework: Introduction to

Criminal Justice, Criminal Evidence, Juvenile Justice, Criminology,

Criminal Procedure, Policing in America, Introduction to Corrections,

Criminal Investigation and Police Procedure, Constitutional Law for the

Criminal Justice Professional, and Current Issues in Criminal Justice.

Computer/Office Skills:

Microsoft Office Suite: Word, Outlook, Excel, Access, Publisher,

PowerPoint, and Internet Explorer. Data entry, multi-line phone systems,

and standard office equipment.

Work Experience:

May 2009 to Present, Wilcoxen Funeral Home, Point Pleasant, WV

Funeral Attendant/Groundskeeper

. Remain on call 24 hours per day, seven days per week for pick up and

removal of deceased persons.

. Maintain, service, and ensure cleanliness of company vehicles at all

times.

. Assist with visitations and all funerals, and provide high levels of

customer service.

. Maintain upkeep of facility and grounds.

September 2008 to October 2009, Smith GM Superstore, Gallipolis, OH

Service Advisor

. Answered incoming calls, scheduled appointments, and operated and

balanced cash drawer.

. Prepared and assigned work orders to Mechanics.

. Provided high levels of customer service.

. Communicated with customers regarding vehicle repairs.

December 2007 to August 2008, M&G Polymers, Sharon Center, OH

Production Worker

. Unloaded silos to railcars, and transferred polymer from railcars to

silos as needed.

. Stripped and sampled polymer from railcars for transport to lab.

. Arranged railcars on railroad as needed.

. Troubleshot, changed screens, and maintained equipment.

January 2007 to December 2007, Toyota Motor Manufacturing, Buffalo, WV (via

Manpower Staffing)

Production Worker

. Built cam shafts, changed tool fixtures, and performed quality control

inspections.

November 1999 to January 2007, GNC, Gallipolis, OH

Senior Store Manager (December 2001 to January 2007)

. Managed store operations and personnel.

. Trained, developed, and motivated staff.

. Assisted Regional Sales Director in achieving sales and profit goals.

. Ensured compliance with company procedures.

Assistant Manager (November 1999 to December 2001)

. Assisted Store Manager in achieving sales and operational goals.

. Trained new employees on product knowledge and customer service.

. Performed retail operations, including sales, merchandising, and loss

prevention.

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