Customer Service Software

Elizabeth Lopez

**** ******* **

Houston TX, ****3

832-***-****

*****.***********@*****.***

OBJECTIVE

To secure an entry level position within the Computer Networking

field, to develop and refine my technical skills.

EDUCATION

ITT Technical institute

Associate of Applied Science: Information Technology - Computer

Networking System

Expected Graduation: September 2010

BILINGUAL

. English Spanish

.

KEY SKILLS

Proficient or familiar with a vast array of programming languages,

concept and technologies, including:

Database and management Microsoft Office XP, 2007

and administration (2003 & 2007) Cisco Routers (2600)

Active Directory Linux (Fedora) Cabling

(Windows 2003) Virtual PC (Ethernet, Coaxial)

Network Protocols SQL Server 2005, My SQL Windows Server 2003

Peachtree Cisco Switches (2950)

Great Customer Service LAN/WAN Administration Team Player

EMPLOYMENT HISTORY

HTH Communications, Houston, TX

Software Technician December

09' to Present

. Install needed software into on various phones such as Motorola,

Samsung, LG, HTC

. Ability to multitask within different software and computers

. Assembling components for orders

. Train new employees on how to install software and proper

procedures

. Translate between clients and staff

. Troubleshooting

Burlington Coat Factory, Houston, TX

Sales Associate February to

December, 2008

. Working in teams in projects for our department

. Excellent customer service

. Being able to work under pressure

Contact this candidate