Customer Service Manager
Resume:
**** *. ****** ***, ***** FALLS, SD
515-***-**** - *********@*****.***
ROBERT J. HUTCHINSON
SUMMARY OF QUALIFICATIONS
-Management/Supervisor experience
-Experience in organizing staff members schedules
-Day to day sales operations experience
-Vast customer service experience
-Experience in sales
WORK EXPERIENCE
November 2009-Present Sammons Financial Group Sioux Falls, SD
Case Manager
-communicate on all phases of information relating to New Business applications
-respond to inquires around pending applications in a timely and accurate fashion.
-provide professional, high level, customer service via telephone, e-mail, and or
written communication.
-process applications and corresponding paperwork
-apply premium and issue contracts.
-independently conduct initial review and make judgment decisions that fall
within prescribed policies and limits.
March 2008-November 2009 United Rentals Ankeny, IA
Service Manager
-make work schedules for the four service staff members
-make sure that all materials or parts that they need are ordered before hand
-deal with customers that have issues with equipment and get issues resolved in a
timely fashion
-time management, so that maintenance is up to date in order to maximize
equipment utilization
-help with sales operations and customer service
April 2007-Febuary 2008 Sammons Annuity Group West Des Moines, IA
Licensing & Commissions Specialist
-helped agents manage their licensing so that they can stay up to date
-took inbound calls for all commission questions that agents had
-resolved any issues promptly so that the next agent could be helped
-answered any licensing or commission questions that any other department had so that they could
take care of their clients/agents
EDUCATION
2000-2005 Augustana College Sioux Falls, SD
Bachelor of Science degree in Communications
REFERENCES
Eli Hofer - 612-***-**** previous manager
Ben Reisner - 515-***-**** co-worker
Nicole Kolontar - 515-***-**** co-worker
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