Customer Service Marketing

Shelby E. Anderson

** *** ****** ( Webster, NY **580 ( Cell 585-***-****

********@***.***

OBJECTIVE To obtain a position in business, with specific interest in

marketing, public relations, or event management but not

limited to those areas.

EDUCATION Nazareth College of Rochester Webster Thomas High School

B.S. in Business Administration Regents' Diploma

Concentration: Marketing June 2006 Average 87/100

May 2010 GPA: 2.8 Honor Roll Every Year

Selected Coursework

( Principles of Marketing ( Oral and Written

Communications

( Consumer Behavior ( Entrepreneurship

( Market Research ( Web Design

( Marketing Communications ( Computer Applications

INTERNSHIP Veterans Outreach Center, Rochester, NY (1/09-5/09)(9/09-12/09)

EXPERIENCE Development and Public Relations Intern

( Helped to implement events, running promotional activities, and

interacting with donors, participants and the general

public.

( Drafted correspondence to local businesses that included

requests for donations and sponsorships for events.

( Created flyers, brochures, and forms for events and followed-up

with donors regarding their level of participation.

ENTREPRENEURIAL Beggars Can't Be Choosers, Rochester, NY (5/08-Present)

EXPERIENCE Owner - Created a business recycling used furniture, designing

plans for and hand painting each piece. Created business

marketing plan and sold products at Public Market in

Rochester. Place pieces on consignment at ReHouse store

in Rochester. Currently negotiating other venues.

Generated over $500 profit.

OFFICE Cable Restaurant Equipment, Rochester, NY (5/08-Present)

EXPERIENCE Redesign website and create marketing materials for a used

restaurant equipment business. Utilize Quickbooks

software to record and track expenses, receipts, sales,

purchases, and investments. Interact with customers in

person and over the phone.

Nazareth College School of Management, Rochester, NY (9/07-Present)

Student Worker - Created files and spreadsheets in support of office

operations. Helped to coordinate faculty searches,

handling confidential information. Designed bulletin

boards to display information about upcoming events.

Interacted with Deans, Vice Presidents, faculty and

students.

OTHER Martino's Pizzeria, Webster, NY (3/05-9/09)

EXPERIENCE Managed and provided customer service, taking orders and

managing deliveries. Trusted to handle cash in excess of

$1,000 per shift and confidential credit card

information.

ACTIVITIES Nazareth College Dance Club (2008-2009)

COMPUTER Windows and Macintosh

SKILLS Yahoo Site Builder ( Dreamweaver ( Quickbooks ( Excel (

PowerPoint ( Access ( MS Word

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