Customer Service Representative

**** *. ********* **., ******, TX ***** ( 214-***-****(

***********@*****.***

Terry Jackson

Objective

Seeking a position, in the entry-level accounting or clerical field

where I can utilize my professional business skills and knowledge.

Experience

4/07- Present Zale Corporation Irving, TX

Assistant Merchandise Coordinator

Responsible for sorting and processing the merchandise received into

permanent cost centers and assisting with determining disposition.

Also assist with processing temporary cost centers and performing

related tasks in the Merchandise Return Processing Center.

9/06-2/07 Venturi Staffing Dallas, TX

File Clerk

Responsible for retrieving files for customers concerning their

mortgage issues. I was to pull at least 45 files an hour in an 8 hour

time-frame at a company named "The Bank of New York".

6/06-8/06 Pinnacle Staffing Dallas, TX

Customer Service Representative

Responsibilities included answering inbound calls regarding customers'

electric services in a call center environment. Performed data entry

and was also responsible for setting the customers up with payment

arrangements if they qualified and advised them with the best

solutions suitable for their situations at a company named "Alliance

Data Systems"

5/04-6/06 Commerce Welding & Mfg. Dallas, TX

Production Associate/Machine Operator

Responsibilities included assembling baskets for the "Mino- Saver",

which are filters for fish aquariums using sauder and a hot saudering

iron. Also operated the "Do- All" machine, a 14 foot long machine

used primarily for cutting metal and aluminum. Was responsible for

keeping the machine filled with liquid solvent to keep the saw cutting

smooth and measured the length of every cut with measuring tape or a

caliper for precise accuracy. Also pulled orders and packed the

products before they were shipped to their destination.

Education

Associate's Everest College Dallas, TX

Degree 1/07-10/09

Associate's in Business Administration

Made Dean's and President's List in several 12 week terms for academic

achievements throughout my 2 years at Everest College.

References

References are available on request.

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