Customer Service Manager
Resume:
Paul M. Mead
Cell: 952-***-****
Email: *.****@*****.***
Highly motivated, thorough, task oriented individual with 8+ years experience in
the retail industry. Strong ability to build positive and professional relationships,
adjust priorities and manage time wisely in a fast paced environment.
Consistently promoted to roles of greater responsibility. Looking for a
challenging and rewarding opportunity as a Forklift Driver with J&A.
PROFESSIONAL EXPERIENCE
RECEIVING SUPERVISOR 2006-Current
Home Depot Chaska, MN
Plan, develop, and execute the day-to-day workflow of the receiving department.
Unpacks and examines incoming shipments, rejects damaged items and record
shortages. Ensure the accurate processing of all return-to-vendors,
chargeback’s, transfers and damages based on company policies and
procedures. Oversee compliance of receiving practices with established
company policies and standards, such as safekeeping of company funds and
property, personal practices, security and record keeping procedures. Solves
problems and makes informed decisions that affect the service and productivity
of the receiving area.
Promoted to Receiving Supervisor after 10 month from hire date.
Increased small package efficiency by 50 percent.
Formulated an efficient and effective scheduling system to reduce
receiving overlap.
Awarded 5 Homer Badges for excellence in customer service.
PRODUCE RETAIL SPECIALIST 2004-2008
Rainbow Foods Chaska, MN
Orders product as requested. Receives product deliveries, ensuring order and
invoice accuracy. Stocks product according to procedure. Trains other staff as
needed. Catalogs and codes invoices, if requested, according to procedure.
Maintains knowledge of produce, provides information to customers regarding
use and preparation.
Promoted to a full time Produce Retail Specialist within 5 months after hire
date.
Exceeded department shrink expectations by 15 percent by handling and
monitoring the inventory input levels.
Skilled at writing produce orders in a timely and efficient matter.
ROTARY DYE-PRESS OPERATOR LEAD 1995-2004
Temple Inland Shakopee, MN
Ranked highest percent in work accuracy for 3 consecutive years.
Consistently met and exceeded the input and output goals set by
management.
SHIFT SUPERVISOR 1986-1994
Pizza Hut Minneapolis, MN
Promoted to shift manager for the largest Pizza Hut restaurant in
Minnesota after 4 months from hire date.
Led the largest Pizza Hut restaurant to exceed 5 million dollars in total
yearly sales.
Worked to unify 2 kitchens into one and resulted in a reduction of 38
percent of the restaurants total shrink.
Through innovative training techniques, pushed to reduce 19 percent of
total cheese and pepperoni shrink alone.
Supervised a total of 20-25 employees per work shift, while managing a
restaurant capacity of 170+ customers.
EDUCATION
METROPOLITAN STATE UNIVERSITY St. Paul, MN
B.A. History Major / Business Management Minor
UNIVERSITY OF MINNESOTA Twin Cities, MN
Study in History Education
TECHNICAL SKILLS
MICROSOFT OFFICE TOOLS: Excel, Word, PowerPoint, Access and
Outlook.
Home Depot MyApron application system
Certified forklift and reach truck driver
VOLUNTEER WORK
Minnesota Boxer Rescue (3/09-Current)
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