Sales Human Resources
Resume:
Hope Love
**** ****** ***** ***** #* Cell:
Batavia, Ohio 45103
************@*****.***
Profile
More then 12 years of applied experience in financial services, customer
service and sales. Effective communicator as demonstrated in facilitating
training for customers and management via classroom, internet and one on
one. My friendly and professional demeanor makes it easy for me to build
great rapport with not only my colleagues but with clients. My attention
to detail and customer focus helps decrease errors and increase customer
satisfaction and retention. I am computer literate in Microsoft
applications.
Education
Thomas More College, Crestview, Kentucky
College of Business, June 2003
Associates Degree Elective Studies/Business Administration
Northwest Florida State College, Niceville, Florida
College of Applied Science, April 2006
Bachelors Degree in Training and Development/Human Resources
Northwest Florida State College, Niceville, Florida
College of Liberal Arts, August 2006
Associate Degree in Arts
Experience
Axcess Financial- Blue Ash, OH
09/2010-Present
o Make outbound calls to customers requesting balance in full or
setup payment arrangement
o Monitor and manage book of business for customers whom I negotiated
terms for repayment
o Send correspondence for broken promise, payment reminder and
settlement letter
o Document all client contact into collection database
o Responsible for meeting company goals for dollars collected
o Adhere to Fair Debt Collections Practices Act
AmeriPlan USA- Navarre, FL
2005-2007
o Owner of home based business marketing discount fee-for-service
plan
o Provided training, mentoring and leadership to new independent
business owners via constructing sales pitches and developing
marketing strategies for target markets.
o Facilitated business briefing for new prospects
Fidelity Investments - Covington, KY
1995-2004
Technical Consultant
o Responsible for understanding and troubleshooting various systems
and services, their interrelationships, and how data processes
throughout mainframe system
o Troubleshoot and report escalated issues related to internet base
product
o Provide phone support to clients using services
o Manage relationships with internal clients, while building long-
term relationship with external customers
o Facilitate classroom and web based training
o Sell additional products and services
o Troubleshoot browser issues and connectivity
Contact this candidate