Customer Service Security

Timothy S. Wilson

*** ********* ****, *******, ** 27529 ? 919-***-**** ?

*************@*******.***

Objective

To contribute strong background in security solutions and customer service,

along with a unique drive for excellence and success, to the company in a

customer care capacity.

Professional Profile

. Solutions-driven professional with experience in security management

and training/implementing practical solutions.

. Customer-focused, highly organized self-motivator with effective

customer-service skills and demonstrated ability to manage all aspects

of security operations.

. Resourceful, creative problem-solver with proven aptitude to analyze

simple and complex customer requirements.

. Articulate communicator that can implement job expertise with

exceptional interpersonal skills while interacting effectively with

customers, staff, and supervision.

Areas of Expertise

. Proficient in the entire Microsoft Office catalogue.

Professional Experience

SFOC Operator/Shift Supervisor, Cisco Systems Security Operations Center,

Raleigh, NC, 2006 to current

. Promoted from SFOC operator.

. Collaborated with other global SFOC's in defense of Cisco Systems

global interests, providing a multitude of security services to Cisco

employees.

. Collaborated with customers, partners, and internal constituencies to

ensure successful implementation of security directives.

Console Operator/ Console Lieutenant, Wake County Security Services,

Raleigh, NC, 2004 to 2006

. Promoted from Console Operator.

. Managed 6 to 10 console operators.

. Collaborated with multiple customers and internal constituencies to

ensure successful implementation of security directives.

Education and Training

. Currently 2 classes from graduation with a B.A. in Sociology, North

Carolina Central University, Durham, NC.

. Level 5 Master Security Officer (MSO), AlliedBarton Online University.

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