Customer Service Administrative Assistant
Resume:
Eagle Mountain, UT ****3
801-***-**** / *********@*******.***
Profile:
Results-oriented, dependable professional experienced in customer service
and sales. Works well independently and as part of a team.
Qualifications & Accomplishments:
. Received "Quota Buster" sales award
. MS Office Pro
. QuickBooks Pro
. 10-key by touch 11000 strokes per hour
. Typing 70 wpm
Professional Experience:
Data Entry Professional
Nov 07 - present ACS Draper, UT
. Perform data entry from source documents to a computer data base.
. Transcribe routine pre-coded alphanumeric data from a source document to
a computer system.
Client Services/Trader
May 06 - Aug 07 Interbank FX Salt Lake City, UT
. Place trades for worldwide clientele.
. Provide customer support on understanding the currency market & industry
processes.
. Supply technical support for trading platform and other software.
Administrative Assistant
May 03 - Apr 06 InterCation, Inc. Surprise, AZ
. Handle all aspects of payment process including billing, refunds, and
charge backs.
. Process sales and administrative staff payroll.
. Client liaison.
Customer Service & Technical Support
. Resolved technical support questions through email and telephone.
. Set up new accounts for hosting and web builder software.
Telecommuting Reservation Agent
Aug 01 - May 02 Jet Blue Airways Salt Lake City, UT
. Exceeded expectations on all quality control reviews.
. Received recognition award for outstanding customer service.
Financial Analyst
June 00 - November 00 Woodland Prescott Sandy, UT
. Determined if clients qualified for a debt elimination program.
. Consistently met or exceeded sales expectation while maintaining a high
level of customer satisfaction.
Telesales Representative
September 99 - January 00 Sears Marketing Center Murray, UT
. Advanced from beginner to advanced campaign within two weeks of start
date, promoted to expert campaign in less than 60 days.
. Consistently in the top 10% of sales revenue.
. Recognized for excellent customer service in evaluations.
. Exceeded expectations on every evaluation.
Marketing/Administrative Assistant
February 99 - September 99 Common Knowledge International Salt Lake
City, UT
. Assisted in coordinating and working technical trade shows.
. Tracked employee hours and generated reports for invoicing and payroll.
. Responsible for all first contact telephone work for lead generation.
. Handled multiple inbound phone lines.
. General office duties i.e. filing, faxing, etc.
Hostess/Cashier
July 98 - October 99 Jims Family Restaurant Salt Lake City, UT
. Responsible for greeting and seating customers.
. Handled cashier and telephones.
. Balanced register and credit card totals twice per day.
. Prepared take-out orders.
References: available upon request
Jennifer Erpelding JenCor Landscaping President 623-214-
7888
Michael Raby Kay Jewelers Regional Mgr
John Zolty YES Air Conditioning General Mgr
Zach Mangum Mangum Concrete Managing Prtnr 801-***-****
Sarah J. Fleagle
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