Customer Service Sales
Resume:
MARLA LITTLE
St Joseph, MO
********@*****.***
______________________________________________________________________
OBJECTIVE: Embrace a challenging new position utilizing my vast management
experience, proven sales, and strong educational background in Business and
Management
SUMMARY OF QUALIFICATIONS:
Impeccable work record: punctual, productive, and dependable
Goal oriented and motivated self starter
Work effectively and productively without supervision
Work harmoniously with management and co-workers
Proven attention to detail and organization
EDUCATION: Southeast Missouri State University
Bachelor of Science in Business Administration, Graduation Date: December
2001
EXPERIENCE: US Bank, St. Joseph, MO 12/08-present
Position: Customer Transaction Representative
Duties:
-Conducting financial transactions while ensuring great customer service
-Solely responsible for balancing vault totals in excess of $200K/daily
-Consistently exceeded corporate expectations for sales of new products
-Responsible for commercial banking transactions totaling more than $75K
daily
-Maintain control and accountability for 3000+ safe deposit boxes
Accomplishments:
-Generated more than 175 new clients by active sales/recruiting of new
merchants
-Flawless customer service scores 8 consecutive quarters (entire
employment)
-Generated 100+ new customer accounts contributing to a major award for the
branch
-Completely redesigned record keeping for safe boxes, revealing many
dormant accounts
-New process increased revenue for safe boxes leading to 90% faster
reutilization rate
EXPERIENCE: Belk Department Store, Goldsboro, NC 4/07-7/08
Position: Assistant Store Manager, Women/Misses Dept Chief
Duties:
-Manage and train sales floor team in all aspects of sales and customer
service
-Execute payroll functions to ensure profitability and balance of sales
staff
-Capitalize on peak sales opportunities to maximize corporate revenues
-Balance the scheduling on a weekly basis consisting of more than 250
employee hours
-Responsible for achieving district/regional goals; always exceeded by more
than 20%
-Worked diligently to increase subordinates morale while ensuring goals are
met
-Aggressive sales strategy reduced inventory time requirements by more than
10%
-Reorganized inventory control for the largest grossing department in the
store
-Upheld the commitment to customer service; "Quality First, Customer
Always!"
EXPERIENCE: Target, Cape Girardeau, MO; Target, Wilson, NC 10/97-4/07
Position: Team Leader
Duties:
-Manage entire sales floor with 75-80 direct subordinates
-Train team members for all positions in retail field
-As Human Resources mentor, conducted interviews and ensured employee
retention
-Expediently resolve guest problems/disputes for a positive experience
-Ensure excellent guest service to guarantee a commitment of continued
business
-Diligently research existing problems and create highly effective solution
-1 of 3 managers directing the presentation teams for Target store remodel
process
-Assist in merchandising sales floor with new signing and displays
-Responsible for inventory process of merchandise exceeding $2M
Summary of Executive Managerial Internship:
-Screened/Processed employment applications and verified employability
-Assisted in orientations and company information seminars
-Created schedules integrating new seasonal employees in addition to the
regular staff of
80 members, swelling to more than 120 during peak holiday season
ADDITIONAL SKILLS: Strong familiarity with both PC and Mac machines and
Microsoft Office Suite (Word and Excel)
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