Customer Service Data Entry

Cynthia T. Murphy

**** *. ******* ***

Louisville, KY 40211

502-***-**** (h)

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Objective: To obtain a challenging opportunity in administrative

support and customer service with over 20 years of proven

industry experience.

Summary Career and Skills:

o 15,000 to 17,000 kph

o 10-key touch calculator; type 55 wpm

o Medical terminology and understanding of ICD-9 codes and medical claim

forms

o General accounting skills and record management

o Proven ability to excel and succeed in a customer service role

o High call center performance capabilities that consistently complied

to company goals and expectations

o Working knowledge of Microsoft word & excel

o Team player with positive attitude and enthusiasm

Professional Experience:

Anthem Blue Cross and Blue Shield July 1984 to June 2009

Louisville, KY 40299

Billing Specialist

July 2004 to June 2009

. Processed and corrected member's health insurance request using

multiple systems for customers in five (5) different states.

Customer Service Representative

March 1989 to July 2004

. Handled 75 to 150 calls on a daily basis regarding billing and

membership issues Fielded healthcare related calls in a high

volume inbound call center

. High call center performance capabilities that consistently complied

to company goals and expectations

. Proven ability to quickly learn material and answer customer inquires

. Ability to make billing corrections and explain changes

Data Entry Processor July 1984 to March 1989

. Processed medical claim forms using ICD-9 codes

. Consistently met and maintained speed and accuracy requirements

. Very comfortable with medical terminology and the healthcare industry

. Developed ability to decipher claim forms and make corrections

. Data entry abilities of between 15,000 and 17,000 keystrokes per hour

. Strong 10 key data entry abilities and experience

Education: Ballard High School Diploma

Louisville, KY

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