Customer Service Manager

Stella Shain

*** ******* ******-****, ***** *****

H: 817-***-****--M: 817-***-****

Email: ********@***.***

career Summary

Experience with successfully managing all aspects of high volume business

including participating in the creation and patenting of an energy

inspection database and franchise.

Proven leadership skills gained from employing with companies reflecting

troubled Accounts Receivables and turning them around with reported sales

advances.

Results oriented skilled professional with 15 plus years of solid

supervisory background and experience.

professional Experience

Director of Administration/Rater Account Manager

The Nelrod Company, Fort Worth, Texas

. Report to the Executive Vice President and Program Director concerning

any legal paperwork, contracts, insurance, and personnel issues.

. Process utility incentive programs, EPA required documentation and

reporting to proper authorities for energy certification of over

15,000 homes in new construction.

. Helped develop web database and franchise which utilizes tracking

progress of homes in new construction as well as existing homes along

with their accounts receivable.

. Supervise and maintain high volume office with time constraints.

Coordinate personnel hiring, training, and timesheets for payroll.

Schedule construction inspections, invoicing, customer service,

purchase orders, file construction liens.

. Helped to create, set up, and start the energy program for Nelrod in

2002.

Store Manager/Sales

Heilig Meyers/Room Store Chain

. Report to district manager concerning budgeting, sales, profit margin,

promotional advertising, and merchandising.

. Interview, hire, and train all personnel. Managed employee Payroll,

accounts receivable and payable, and all deposits. Direct contact

with local advertising agencies, outside vendors and any courts

concerning legal actions, Customer Service

. Helped reduced financially troubled store's receivable accounts and

damaged merchandise to improve profit and margin loss.

Personnel Manager

Wal-mart Store Chain

. Report to store manager concerning employee Payroll, Benefits,

Insurance, Interviewing and drug screening new hires, management and

personnel concerns.

. Interview, hire, and train all personnel. Managed employee Payroll,

accounts receivable and payable, and all deposits, customer service.

Worked with local legal agencies to collect on returned checks.

. Also held position of Support Manager which duties included walking

and supervising all aspects of merchandising in the store. Reported

directly to Assistant Manager as a backup management team member.

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