Quality Control Customer Service

*** ****** ** 919-***-****

Raleigh, NC ***** MDHARR0267@YAHO

O.COM

Michael D. Harris

Objective To utilize my Interpersonal skills and Professional experience in a

Managerial position within a progressive company.

Experience 2005-2009 Allied/Vaughn Technologies Morrisville, NC

Warehouse Manager

Worked with various vendors such as UPS, DHL, FEDEX, and Airborne,

processing outgoing shipments. Maintained customer & employee

relations, quality control, accounts, freight and loaded LTL carriers.

Made purchases as needed while balancing a budget. Managed

Inventory control, Quality Control, mail orders, and courier services. Set

employee goals and managed a staff of 30+ employees.

2000-2005 AMF Capital Lanes Raleigh, NC

Assistant Center Manager

Responsibilities included the hiring of potential employees; maintaining

customer and employee relations; preparing daily deposits from cash

registers; employee shift scheduling; and ordering supplies. Maintained

ATM, petty cash, audit procedures, and quality control. Set employee

goals; acted as technical support for minor computer glitches; handled

payroll budget, center budget, UPS, customer service, inventory control,

food & beverage; managing cost of goods vs. cost of sales (purchasing).

1988-2000 F & M INC Baltimore, MD

Warehouse Manager

Worked with various external vendors; managed customer accounts &

relations; Quality control; shipping & receiving; loading & unloading; direct

fulfillment; Inventory control, courier services; LTL carriers; processed

outgoing shipments for UPS, FEDEX, DHL and Airborne; set employee

goals; managed a staff of 40+ Employees

QUALIFICATIONS

Supervising and motivating staff

Mediating discrepancies and developing new resolutions

Planning various meeting and events

Handling accounts payable/ receivable

Processed payroll and secured bank deposits

Operation of standard office equipment

Maintaining Company Budgets

Inventory Control

COMPUTER SKILLS Microsoft Office 2000, Windows 98, Microsoft Word, Excel and

Powerpoint. A/S 400, Manhattan logistics

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