Customer Service Representative
Resume:
ALISHA GARNETT
**************@*******.***
Glen Burnie, MD 21060
PROFILE:
. A strong personal commitment to ongoing professional development, and
the discipline & professionalism to work both independently and in a
team environment
. Strive to maintain an organized and efficient work environment that
helps my productivity
. Customer service experience has prepared me for working pleasantly and
professionally with a variety of people
WORK EXPERIENCE
URS- Washington Division
11/2007 - 10/2009
Project Information Management Specialist
. Use my mastery of business systems to handle proprietary documents and
organize them for efficiency in the workplace and knowledge of Excel
to create spreadsheets for record-keeping
. Demonstrate my strong attention to detail by reviewing correspondence
and official documents prepared for signature by manager/Lead Field
Engineer
. Manage and maintain all Design, Vendor and Subcontractor documents,
drawings, specifications, calculations and reports by use of
Documentum and records-keeping skills
FEDERAL EXPRESS 9/2006 -
10/2007
Senior Customer Service Representative
. Developed strong telephone manner that allowed me to provide superior
customer service in a tense and fast-paced environment
. Succeeded in bridging the gap between various departments that were
needed to execute my job flawlessly. This included providing them
with documentation and resolving customer issues.
. Enhanced business communication skills by dealing directly with upper
management and department supervisors involving escalated and high
priority issues.
KELLY SERVICES 6/2006 - 9/2006
Customer Service Representative (Federal Express)
. Comfortably worked in a fast paced environment which required a
variety of tasks be completed in a short amount of time. They included
taking customer requests for package pickup and scheduling delivery of
items and supplies.
. Developed excellent problem solving skills by helping resolve customer
issues or by routing them to the appropriate department to handle
their issues
EDUCATION
ANNE ARUNDEL COMMUNITY COLLEGE
Pending A.S. in Business Management
Expected Graduation 05/2011
Business Communications Certificate
05/2009
Economics/Finance Certificate
05/2011
Human Resources Certificate
05/2011
Small Business Certificate
05/2011
SKILLS
Typing Speed 65+ wpm, Microsoft Office (Word, Excel, Publisher, Works and
PowerPoint), Microsoft Outlook, Internet (Internet Explorer, and Firefox)
Adobe Professional, Documentum Database, Record Keeping, File Maintenance,
Working knowledge of office procedures and equipment, Communication and
Organizational skills
Contact this candidate