Quality Control Customer
Resume:
Edita Ramic
**************@*******.***
Baltimore, MD 21224
Summary Qualifications
Business Administration graduate, with concentration in Finance, seeking a
position that requires strong analytical skills and banking background.
Strengths include quality control, time management, multi tasking and
problem solving. Ability to establish and maintain customer loyalty, eager
to learn and share knowledge with peers, produced quality work while
maintaining production targets.
Education
Master of Business Administration: Finance
6,2009
Strayer University
Louisville, KY
Bachelor of Science: Finance and Accounting
9, 2001
University of Sarajevo
Sarajevo, Bosnia and Herzegovina
Professional Experience
Data and Doc Preparation Processor
7/2009- 6/2010
Regulus, 3i Infotech
Louisville, KY
Generating and sending customer transmission
Keying and balancing image recon
Communicating daily with research department to clear current outages
Balance checks, initiate file transfer, and make adjustments
Prepare correspondence and unprocessed checks for shipment to customers
Operation Workflow- Trainer
9/2007-6/2009
JP Morgan Chase
Louisville, KY
Trained employees on new procedures
Took initiative to created a job aid to improve quality control and
productivity
Make sure that all employees are update with new procedures (train
properly)
Operations Processing Associate
6/2003-8/2007
JP Morgan Chase Bank
Baltimore, MD
Processed check payments, credit card, eft
Reviewed transaction and identify type of exception, make correction to
documents based on specification batch transactions for subsequent
processing
Prepared control sheets for customer delivery, provided photocopies when
customer requests
Prepared quality error sheets, Q-C all work and other duties as assign
Generated and sending customer transmission
Operations Associate
12/2002-5/2003
Bridgeport National Bindery
Agawam, MA
Performed job duties with little supervision, while keeping a focus on
department goals
Communicated effectively with co-workers to meet deadlines and technical
support
Keep focus on quality to maintain good relationship with firm's clients
Accounting clerk
3/2001-4/2002
Universal Bank
Sarajevo, Bosnia and Herzegovina
Bookkeeping/Accounting task, voucher entries, reconciles accounts, checks
for accuracy, verifies, sort, posts and check claims, bills, invoices and
vouchers
Contact this candidate