Customer Service Technical Support
Resume:
LaShaunda Williams
Calumet City, IL 60409
**************@*****.***
Ojective: To obtain an administrative position where my skills and
education can be utilized.
Education:
Depaul University
In progress-Bachelors of Science Degree in Information Systems
3.5 major GPA, Dean's List
Career Colleges of Chicago, Chicago, IL
Computer Technology Specialist Certification, 2002
3.8 major GPA, Dean's List all semesters
Revelant Coursework:
Programming with Java
Introduction to Networking
COBOL
Web Programming
Project Management for Interactive Media
Computer Skills:
. Operating Systems: Windows 2000, XP, Mac OS X
. Hardware: PC compatible, Apple machines, HP machines
. Software: Microsoft Office XP, 2003, 2007, Mac Office 2004,
Adobe Acrobat ver. 7.0, Microsoft Access, Microsoft Publisher,
Microsoft Powerpoint, Dreamweaver, Visio 2000, MS Outlook,
Microsoft Project
. Databases: Lotus Notes, MS Access, Excel
. Languages: HTML, Java, Visual Basics 5.0/6.0, COBOL
Related Experience:
10-07-Present
Remprex,LLC, Elwood, IL
AGS Technician/Customer Service Representative
. Provide courteous customer service to dispatchers and truck drivers
with information to obtain the loads.
. Conduct visual inspections on digital images of units, checking for
damages
. Verifying unite and driver credentials
. Monitoring compliance with safety regulations
. Repair hardware for driver kiosk.
.
09-06-09-07
Illinois State University, Normal, IL
Computer Infrastructure Workstation Support Technician
. Provided phone support for customer problems and answered customer
technical questions.
. Perform hardware configuration, installs, and upgrades to existing
and new setup.
. Ensure connectivity to networks; verify printer and university lab
connections.
. Provided over the phone technical support to various clients.
. Install various software packages for university administrative
staff.
. Update university computer labs with newest printing software.
. Rebuild systems; loading software packages for University's
administrative offices.
. Troubleshoot basic network issues (i.e. IP issues, Network Cards).
. Ghost imaged university computer labs.
. Checked for trouble tickets using McAfee Magic TSD.
. Gave training classes on Microsoft Office 2007 and Outlook to
university administrators
01/04-08/04
KBS Computer Services, Chicago, Illinois
Computer Technician
. Repaired PC's under manufacturers warranty throughout Chicago
Public Schools.
. Provided technical phone support to various school administrators.
. Loaded operating systems (Windows 2000, XP).
. Removed and installed internal computer components.
. Loaded Ghost Image and CPS Remediation Scripts for Chicago Public
Schools.
. Connected Systems to Network.
. Assisted Managing Apple deployment installation at Gurnee School
District 56.
. Connected computer components.
. Integration configuration for 727 units (225 ibooks, 485 eMacs, 17
iMacs) at one central location.
. Recorded data for each machine using the barcode system.
. Configured seven Xserve file servers for Gurnee installation.
. Ensured connectivity to network, verified printer connections.
. Installed numerous HP machines throughout Chicago Public Schools.
. Installed numerous Apple machines throughout Chicago Public
Schools.
. Managed Acer motherboard recall/replacement project.
. Replaced 295 motherboards in Acer machines within Chicago Public
Schools.
Work Experience:
09/04-09/06
Teksystems, Bloomington, IL
Systems Support Specialist (contracted at State Farm Insurance)
. Provide administrative and technical support for the ECRM Team.
. Lotus Notes Applications-Distribution list maintenance.
. Collaboration Database documentation/access.
. Schedule meetings, scribe, and agenda solicitation/preparation.
. Mentoring/Job Shadowing-Skills sharing, training.
. MS Oulook-email, MS Acess calendar features, distribution lists,
public folders.
. Systems/Security Accessess-Team/Systems/Building access forms,
secured folders, workstation enhancements.
. Vision Charts/Graphs-Organizational charts, workflow diagrams.
. Issuance-Autoflow, Host, BLDISS, minor code changes, SAVRS
Internship:
05/01-08/01
CyberByte Caf , Chicago, Illinois
Computer Technician/Technical Support
. Built PC's for clients who wanted special features in their system.
. Resolved client's problems and answered technical questions.
. Created client web pages following specific instructions.
. Provided on call technical support to clients.
. Delivered and installed newly built/refurbished PC's.
. Ensured connectivity to network, verified printer connections.
. Provided over the phone technical support to various clients.
Contact this candidate