Customer Service Manager

Taj T. Martin, Sr.

***** ***** ******* ****.

Maple Heights, OH 44137

216-***-****

**************@*****.***

Objectives: Seeking a position where I can utilize my computer, customer service, technical

and organizational skills to contribute to the growth and future development of a

strong stable company

Skills and Qualifications:

۰ Ability to navigate through Internet Explorer and Outlook

۰ Class B CDL driver’s license

۰ Excellent communication skills

۰ Keen sense of detail

۰ Microsoft Word

۰ Operate various buses and trucks; along with having exceptional

electronic and mechanical experience

۰ Strong problem solving and trouble shooting background

۰ Typing 50 wpm

Accomplishments: Received General Manager’s Award for outstanding customer service,

driving, and passenger safety, which saved money by contributing to

a lower payout for accidental and incidental insurance claims.

Work History:

Snow Plow Operator

4 Runners 2009 2010

Duties:

۰ Removal of snow from commercial and residential properties

۰ Maintain and organize customer documentation and receipts

Mechanic

Everything Auto 2002 – 2010

Duties:

۰ Responsible for preventative maintenance and repair of disabled vehicles

۰ Maintained records and kept office organized

۰ Scheduled appointments, and ordered parts and supplies as needed

Money Handler

RTA 2006 – 2007

Duties:

۰ Collected and audited daily customer fees from fare boxes

۰ Ensured that computer software was running properly to maintain

records of all vehicle fares, and customer count

Taj T. Martin

Pg. 2

Bus Operator

RTA 2004 – 2006

Duties:

۰ Safely commute passenger to and from various destinations

۰ Performed pre trip and post trip vehicle inspections

۰ Assisted with repairs to vehicles when needed

۰ Recorded vehicle data/inspection sheet

Warehouse Associate

H.H. Gregg 2004 – 2004

Duties:

۰ Assisted customers with loading their purchases onto their vehicles

۰ Organized and maintained warehouse for safety of co workers

۰ Assembled customer purchases and store displays

۰ Acted as sales associate when needed

۰ Ordered merchandise and supplies from other facilities due to low

stock

Education and Training:

Inner State Beauty School, Lyndhurst, OH

Employment Connection, Cleveland, OH

Taylor Academy, Cleveland Heights, OH

East Technical High School of Science, Cleveland, OH

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