Project Manager Customer Service

SPENCER WRIGHT

**** *. ****** . ****, ******* *5201 . Phone: 480/204-4741 . Email:

*****************@*****.***

PROFESSIONAL PROFILE

. Results-oriented professional with significant and progressive

experience in land use and entitlements of retail, residential,

commercial, industrial and mixed-use real estate developments.

. Exceptional problem-solver and decision-maker with diverse experience

in management, marketing, public relations, public affairs, consulting

and similar aspects of office operations.

. Strong leader/manager with a commitment to excellence in all projects

undertaken.

. Competent multi-tasker with an ability to meet deadlines.

. Big-picture visionary with ability to understand how daily operations

shape results and goals.

. Computer Literate covering a wide range of applications including MS

Excel, Ms Word, MS PowerPoint, and Adobe Creative Suite.

. Strong customer service experience working with clients and

prospective clients in all aspects of work.

PROFESSIONAL EXPERIENCE

Operations Manager - The Wright House Garden Reception Center

Mesa, Arizona . March 2009 - Present

. Managing and overseeing day-to-day operations of facility including

managing crew of over ten workers.

. Sales responsibilities, which include touring prospective clients and

writing contracts for clients.

. Marketing facility business to business and at functions such as fairs

and expos.

. Office duties including handling multiple phone lines, fax, and

computer responsibilities.

. Customer Service duties to ensure every client leaves completely

satisfied.

Project Manager - Entitlements, Pew & Lake, PLC

Mesa, Arizona . July 2007-February 2009

. Direct all aspects of the development process including coordination

with developers, designers, architects, engineers and government

officials for entitlements of property.

. Prepare and coordinate applications and submittals for entitlement

purposes, including project and design narratives, development

summaries and citizen outreach efforts.

. Manage and direct meetings with consultants and municipal staff

members concerning the design, schedule and build-out of retail,

commercial, mixed-use, industrial and residential projects.

. Review and prepare Development Agreements and other legal documents

related to entitlement issues.

Project Manager, Technical Solutions, Inc.

Phoenix, Arizona . August 2004 - July 2007

. Manage and oversee team that developed and implemented strategies for

public relations and community outreach campaigns for the successful

entitlement of real estate developments including Mesa Riverview, W

Hotel Scottsdale, Riverwalk and Main Street Plaza.

. Processed necessary applications for approval of entitlements for

residential, commercial, industrial and mixed-use developments.

. Consulting for political campaigns including designing campaign

materials and contributing to campaign strategies.

Intern, Enterprise Rent-A-Car

Mesa, Arizona . November 2003 - August 2004

. Responsible for booking and renting vehicles on a consistent basis.

. Sales including offering to up sell vehicles and selling supplemental

insurances offered.

. Marketing business to business in a geographic area to increase

business.

EDUCATION

. Bachelor of Arts in Communication, Arizona State University, May 2005

. Associates Degree in General Studies, Mesa Community College, May

2002

SKILLS

. Fluent in Romanian Language

. Volunteer for Mesa Foundation for Educational Excellence

. Church Youth Group Volunteer

. Eagle Scout

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