Customer Service Maintenance

David S. Moore IV

**** ****** ****** *** *

Charlotte NC 28208

Phone: 704-***-****

OBJECTIVE: To obtain employment within your organization based upon

utilizing my experience and skills.

QUALIFICATIONS

I have experience in all phrases of customer service such as cashier and call Center floor assistance.

I have work experience in lawn maintenance and tree work.

I have five years of learned experience in career, business management,

and computer programming programs such as java and visual basic.

I have work experience in customer support during a summer internship

position. This internship involved me assisting customers over the phone

concerning their computers (dell laptops, desktop, etc) and other

technical devices such as blackberry devices and installation.

EDUCATION

June 14, 2006 - Obtained High School Diploma from Phillip O. Berry

Academy Of Technology)

August 1, 2006 - Attended CPCC for Information technology systems and Business Management for a year

and a half.

EMPLOYMENT

September 2008 – Currently Iqor- Lead Customer Service Rep. Responsible for assisting customers over

the phone dealing with bill issues, payments, technical issues, adding and removing lines.

June 2002 – August 2009 Tyson Tree Service- Driver, Loader, Unloader, Lawn Maintenance/Ground

Person. Responsible for driving and delivering wood in pickup trucks, lawn and tree service maintenance.

April 2007 - October 2007 Allstate Insurance Company - Customer Insurance Representative

Responsible for assisting customers with Automobile coverages and premium changes such as monthly

billing, rate increases, policy changes such as phone numbers, Address changes, Insured name changes,

adding another person insured, customer complaints, and agent changes.

November 2006 - January 2007 Best Buy- Cashier/Customer Assistance.

Assisted in various customer service positions including cashier and floor assistance.

June 2005 - August 2006 Green Fiber Incorporation - IT Help Desk Tech

Support/Stocker/Customer Assistance.

Responsible for helping customers over the phone. Assisting with troubleshooting problems, dealing with

their dell laptops, desktop computers, blackberry devices, and different programs such as (Excel, Microsoft,

PowerPoint, Q-pulse, Java, and Microsoft Outlook).

SKILLS:

Computer - Excel, Microsoft Outlook, PowerPoint, Microsoft Word, Q-pulse, Java, Visual Basic,

Keyboarding, Multimedia, Macromedia, Siebal, Claims. Grounds-All phrases of grounds/yard maintenance.

Stock/Loader/Unloader. Typing 35-40 WPM

May 2000 - January 2002-Teen Succeed Program

Beatties Ford Road Library- participated in after school youth program involving leadership, participation

in community service.

REFERENCES: Available Upon request

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