Customer Service Human Resources

Systems Administrator

Network/Telecom/HR

Luba Dyker

13N501 Chisholm Trail

Elgin, IL. 60124

847-***-**** cell

847-***-**** hm

*********@***.***

A highly creative, goal oriented professional with solid Network/Telecom

experience. Constant demonstration of experience in Data/Telecom/Office

Equipment/Audio Visual contract negotiations, auditing for billing errors

with resolution, configuration options, and budgeting. Highly organized

with the ability to manage multiple projects and meet deadlines. A strong

work ethic combined with a commitment to excellence in all projects

undertaken. Able to quickly learn and take on new skills when necessary. A

team player, working effectively with customers, utilities, end-users, and

senior management in accomplishing objectives. Exemplary communication,

presentation, training and instruction skills.

Technical Expertise

Configuration, Implementation, Licensing, Troubleshooting and Maintenance

LAN/WAN

T3, T1, Frame, VPN, PRI, ISDN (Cisco Routers/Switches)

Wireless, Fiber Optic, DSL, IVAD, VOIP, Print Servers, Cabling

Servers/Workstations

XP, 2003, 2000, ME, NT, 98, 95, Mac OS, Unix

Applications

Cisco, DNS, WINS, Active Directory, Activant, ADP, E-Time,

Veritas, Kobian, Microsoft Exchange, Symantec Mail Security,

GoDaddy e-mail service, Terminal Server, Symantec Enterprise

Security, Great Plains-Solomon, Truckmate, EDI, DMPLUS,

Mileservice, Microsoft Word, Excel, PowerPoint, Access,

Publisher, Outlook, Internet Explorer, Visio, Adobe Acrobat,

Illustrator, PageMaker, Photoshop, Solomon, Maddocks, TSS,

Citrix Metaframe, SQL, FTP, TinyTERM, PKWare, Netmeeting, Remote

Desktop, DAT, iDEN, Cadence, Symbol, Quickbooks Enterprise,

Maxscheduler

Other Strong Areas

HR functions including and not limited to: payroll, and

employee benefits, absenteeism/vacation time, and company policy

handbook revisions

Internet & Dial-up Security

Licenses

Internet Accounts

Server Accounts

User Accounts

Daily Network Traffic

Disaster Recovery (Off-site Backups)

Phone system/voicemail VOIP Integration

VPN, T1, PRI, POTS (Nortel/Meridian/Norstan/Allworx)

Swipe Card Access (Chicago Metro)

Police/Fire/Security System (Chicago Metro)

Cellular Phones (Nextel, AT&T, etc)

Previous Employment

5/29/2007-8/2/2010 Cutting Edge Millwork, Inc.

Systems/Network/Telecom/HR Administrator

Similar responsibilities as listed below including: HR tasks and anything

else that needed to be taken care of in a small downsizing company

11/1998 - 5/25/2007 Midwest Warehouse/ROACO/General Warehouse,

Bensenville, IL

Systems/Network/Telecom Administrator

Responsible for technical support operations in high-volume, 24x7

environments, and coordination of technical issues involving Data auditing,

Telecom auditing, network, hardware, and operating systems (See

aforementioned Technical Expertise). Oversee network connectivity,

implementation, integration, and troubleshooting for servers, routers,

remote access, storage devices, printers, PC's and scanners for Logistics

Company with 5 warehouses inter & outer state locations

Earned a reputation for on-time, under-budget completion of high-profile

projects involving extensive auditing and contract renegotiations for Data,

phone lines (Local/Long Distance) and cellular billing. Saved the company

over $60,000 in 2004

Managed and helped Architect an internal, 200+ node network

Administered and maintained

Daily server event logs, antivirus/spam checks, backups, router

maintenance, user/group security accounts

MS Exchange E-mail system and Internet Information Server to meet all

management, employee, and customer needs for corporate Web site

Symantec Security Servers and applications

Upgrades and licensing for (See aforementioned Technical Expertise)

ADP, HR Calendar and other necessary Human Resources and Payroll

Servers and applications (Solomon/Great Plains)

Microsoft Office Professional and wide variety of Graphic Software on

servers

Internal telecommunications and voicemail system via Frame, T-1

connections, PRI's and pots for 500 Local & Long Distance connections

Consult with senior executives on future technology growth and issues

involving connectivity for LANs, WANs, and Internet applications

Setting up new hardware & cabling

Troubleshooting software/hardware issues

User training

All documentation new and old

Installing patches and updates

Maintaining hardware and software inventory

10/1985 - 11/1998 Kimball Hill Homes, Rolling Meadows, IL

Customer Service/Network/Telecom Assistant

Responsible for all job site punch list scheduling, waivers, later moved on

to assisting in Network and Telecom bill auditing

After 5 years administered the Network and Telecommunication daily

maintenance

Points of Interest

Cutting Edge Millwork saved over $40,000 in a single year on contract re-

negotiations and telecom/data billing errors and equipment contract

renegotiations

General Warehouse saved over $60,000 in a single year on contract re-

negotiations and telecom/data billing errors

Kimball Hill Homes saved over $50,000 in single year just in auditing

telecom/data billing errors

Fluent in Ukrainian

Comprehensive of Polish and Russian

Education

University Wisconsin

Completed 48 hours of training in network implementation, hardware

component configuration, and software integration

Cisco Networking & Products

IP Environments

College of DuPage - Associates

Harper College - Associates

** References furnished upon Request

Contact this candidate