Human Resources Quality Assurance
Resume:
Bret Johnson Phone: 678-***-**** or
**** ****** ** ************, ** 30135 ***********@****.***
Date: 9/24/10
Hiring Agent Name: Vickie Hicks
Title:
Company Name: Burger King
Address
City/State/Zip Code
Dear Mrs. Hicks
I am currently seeking a challenging career opportunity in which
people are the primary focus and am submitting my resume for your review.
In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications
include close to 12 years' experience in multiunit restaurant, warehouse
management/distribution, food safety inspections/training and retail
management. My areas of expertise range from team training and
development, performance enhancement and cost control to customer service,
quality assurance, distribution logistics and corporate reporting. I have
effectively applied my skills and knowledge towards simultaneously
directing operations of up to 12 units, proactively managing P&L,
inspections to ensure food safety and serving as an Area Training Manager.
To complement this background, I offer certified management, Advance Food
Safety experience and leadership training, as well as college studies in
management and people development. Also with twelve years of military
experience I am very technically sound and very accustom to working with my
hands and equipment deployment and logistics.
As an employee, you will find me to be a driven team player and an
empowering leader committed to supporting the company in achieving our
objectives through superior performance. I am confident that I could be a
valuable asset to your company, and look forward to teaming with you in the
near future so that I may have the opportunity to prove this to you in
person.
Sincerely,
Bret Johnson
Bret Johnson Phone: 678-***-**** or
2281 Midway Rd Douglasville, Ga 30135 ***********@****.***
The Steritech Group
2008-2010
Senior Quality Management Specialist/Inspector
. Provide a comprehensive range of audit services to meet the specific
needs of the retail and food service operations in supermarkets,
restaurants, hotels, production warehouses, and resorts.
. To deliver consistent results on brand promises in areas of expected
product quality, food safety, and cleanliness.
. Help design, develop and implement programs to manage risk, measure
performance and drive improvement in all areas of selected business.
Hms Host Atlanta
2006-2008
Senior Manager for Sam Adams Bar and Grill Chick-Fil-A, Burger King,
Cinnabon, and Warehouse Distribution
1. Apply and incorporate dynamic planning, coordination and leadership
skills in directing operations of 5 units/3 different Brands. Total
sales topping 7 million with accountability for human resources, fiscal
management, marketing, customer relations, inventory control,
procurement, production, quality assurance, and health and safety
regulatory compliance.
2. Ensure the deployment and delivery of product to over 20 locations.
3. In charge of recruiting, orienting, training, developing, motivating,
scheduling and supervising management and support personnel to optimize
human resources while containing labor costs.
4. Strategically build and maintain customer satisfaction through proactive
team coaching, timely and quality delivery of service, and effective
troubleshooting.
5. Maximize performance through ongoing evaluation and reengineering of
operational processes.
6. Consistently drive teams to achieve and/or exceed goals.
* Maintain cost-effective inventory levels to meet consumer demand
while minimizing loss
Waffle House Inc.
2003-2006
District Manager/QA Senior Manager/Warehouse Production Manager
7. Apply and incorporate dynamic planning, coordination and leadership
skills in directing operations of 8 units, with accountability for human
resources, fiscal management, marketing, customer relations, inventory
control, procurement, production, quality assurance, and health and
safety regulatory compliance.
8. Ensure the deployment and delivery of product to over 33 locations
9. In charge of recruiting, orienting, training, developing, motivating,
scheduling and supervising management and support personnel to optimize
human resources while containing labor costs.
10. Strategically build and maintain customer satisfaction through
proactive team coaching, timely and quality delivery of service, and
effective troubleshooting.
11. Maximize performance through ongoing evaluation and reengineering of
operational processes.
12. Consistently drive teams to achieve and/or exceed goals.
13. Maintain cost-effective inventory levels to meet consumer demand while
minimizing loss.
14. Effectively control cash functions from reconciling receipts to
coordinating deposits.
KFC - Atlanta, GA
1999-2003
General Manager/Market Training Coach/Implementation Coach
15. Apply dynamic planning, coordination and leadership skills in directing
operations of 4 units, with accountability for human resources, fiscal
management, marketing, customer relations, inventory control,
procurement, production, quality assurance, and health and safety
regulatory compliance.
16. In charge of recruiting, orienting, training, developing, motivating,
scheduling and supervising management and support personnel to optimize
human resources while containing labor costs.
17. Strategically build and maintain customer satisfaction through
proactive team coaching, timely and quality delivery of service, and
effective troubleshooting.
18. Maximize performance through ongoing evaluation and reengineering of
operational processes.
19. Consistently drive teams to achieve and/or exceed goals.
20. Maintain cost-effective inventory levels to meet consumer demand while
minimizing loss.
21. Effectively control cash functions from reconciling receipts to
coordinating deposits.
United States Army Reserve - Atlanta, GA
1995-2007
Human Resources/Personnel Manager/Deployment Production Controller
22. PAC Office NCOIC. Lead and instruct over two hundred military
personnel
23. Actively support military service to country through detailed analysis
of soldier files and evaluation of promotion packages.
24. Upon deployment responsible for tactical placement and production of
soldier and equipment.
25. Improvement of Soldiers Relations thru investigations and tactical
audits
EDUCATION
Business Administration Major; Focus on Human Resources; Kentucky Wesleyan
College/Jacksonville State University - AL
PROFESSIONAL DEVELOPMENT
Certification, Primary Leadership Development/BNOC
Certification, Multi Brands Incorporation
Certification, Everyone's A Coach Leadership Conferences
Certification, Advanced Individual Training/Senior NCO
Certification, Basic Management Training for Burger King, Chick-Fil-A,
Cinnabon, ServSafe Instructor
Certification, Advance Food Safety
PROFESSIONAL AFFILIATIONS
Owner, True Financial Acceptance
Member, Young Leaders of Tomorrow
Member, Fellowship of Christian Athletes
COMMUNITY ACTIVITIES
Mt Zion Baptist Church, Deacon Board and Finance Board, 1995-Present
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