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Customer Service High School

Location:
Mobile, AL, 36606
Posted:
September 22, 2010

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Resume:

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Vincent Marquis Kirksey

**** ***** ******* ***** **, Apt G28

Eight Mile, AL 36613

Phone: 251-***-****

Alt. Phone: 251-***-****

E-mail: abkavi@r.postjobfree.com

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Objective

My objective is gain employment with a conventional company where my

skills and experience can be effectively utilized for increased

profitability for the company.

Work Experience

Warehouse worker (12/2009 - Present)

Satellites Unlimited, Saraland, AL

Under supervision, performs a variety of manual tasks related to the

operations of warehouses. The essential functions of this job include:

receiving, storing and issuing materials; assembling small tools and

equipment; keeping inventory records by computer; operating machinery

related to storage and material moving including forklifts and pallet

jack. Performs related duties as required and may require some heavy

lifting.

Customer Service (3/2008 - Present)

Sears Holding Corporation, Mobile, AL

Provide assistance to customers who contact Sears with general inquiries

and problematic situations (2) Responsible for providing exceptional

customer service and ensure customer calls are routed to the proper area

for resolution.

Customer Care Associate (7/2007 - 4/2008)

West Communication, Mobile, AL

Perform duties in Sprint's Customer Finance Department: Tasks include

speaking to Sprint customers' regarding PC active/non-active accounts. 2)

Inform customers of their account information, which includes but is not

limited to; total balance, past due amount, cycle end dates, address

verification, credit card information, and billing address. 3) Assist

customers in any way possible to keep account active buy extending grace

periods or installing payment arrangements.

Meter Reader (12/2006 - 6/2007)

Mobile Gas, Mobile, AL

1) Read residential and commercial gas meters and enters data into hand-

held computers. 2) Drived vehicle along established routes to take

readings of meter dials. 3) Answered customers' questions regarding

services and charges, or directed them to customer service. Updated

customers address and meter location information if necessary.

Military Plumber/Journeyman (10/2000 - 10/2006)

United States Air Force, Pope AFB, NC

Worked as a residential & commercial plumber; duties were to 1)

communicate regular status to clients, superiors, and peers 2) install,

inspect, and perform routine maintenance on sinks, toilets, water

heaters, hydrants, faucets, circulation pumps, and various plumbing

parts, fixtures and equipment 3) acts as the lead plumbers on all

scheduled jobs 4) motivate and enlighten junior ranking airmen of the

plumbing career field 5) assemble pipe sections, tubing and fittings,

using couplings, clamps, screws, bolts, cement, plastic solvent,

caulking, or soldering, brazing and welding equipment 6) measure, cut,

thread, and bend pipe to required angle, using hand and power tools or

machines such as pipe cutters, pipe-threading machines, and pipe-bending

machines 7) install pipe assemblies, fittings, valves, appliances such as

dishwashers and water heaters, and fixtures such as sinks and toilets,

using hand and power tools

Education

Some College

Bishop State Community College Mobile, Alabama US Some College Coursework

Completed, Dates: 1/1999- Present 45 Semester Hours Major: Education

Minor: Music

Frank Cody High School Detroit, Michigan US High School, Diploma - 6/1997

Additional Qualifications

Certifications and Licenses

Airman Leadership School

Pope AB, North Carolina US

Leadership & Management Certificate

11/2005

Unites States Air Force Technical School

366 Training Squadron

Sheppard AB, TX

Plumbing Certificate

02/ 2001



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