Customer Service Representative
Resume:
Theresa West
Independence, MO 64056
E-mail: ***********@*****.***
Objective: To work in a growing organization where my 25+ years of clerical/customer
service experience can help in maximizing profit for the company.
Professional Experience:
JVC Processing, 8311 N.W. 83RD St., Kansas City Missouri 64153
CUSTOMER SERVICE REPRESENTATIVE/LOAN PROCESSOR
06/03 – 01/12
*Determined loan eligibility of high-volume internet payday loans
*Arranged debt payments schedules/solicited and collected payments
*Resolved customer service concerns through the use of good listening skills,
probing questions to determine root or cause of the concern
*Answered 75-100 inbound customer service calls per day with a warm and courteous
greeting
*Performed ACH transfers and payments to applicants bank accounts
Exam One, 800 N.W. Chipman Rd., Lee’s Summit, MO 64063
CUSTOMER SERVICE REPRESENTATIVE
04/01 – 05/03
*Responsible for making 50-75 outbound calls requesting status of medical records
from healthcare facilities
*Conducted daily tele-interviews with applicants for life and disability insurance
*Entered data of insurance applicants personal information
*Accountable for data input into database accurately and in a timely manner
Professional Skills:
Microsoft Office - word, outlook and excel, keyboarding 55 wpm, multi-tasking, problem solving skills, alpha and numeric data entry over 10,000 ph, interpersonal skills. Proficient in CPT, ICD-9-CM coding, medical terminology, anatomy and physiology, pharmacology and health information management.
Education:
National American University, Independence, Missouri
Associate of Applied Science Degree
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