Customer Service Manager

TAMARA J. BARRINGTON ******.**********@*****.***

**** ******* ****** ***. #* Philadelphia PA 19121 908-***-****

EDUCATION: TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Bachelor of Business Administration, Graduation: May 2010

Major: Accounting

GPA: 3.4 Dean's List: Fall 2005 - Fall 2008

ACTIVITIES: Tutor, Brighter Light Elementary School, November 2005 - May

2006

Member, Johnson Hall's Judicial Panel October 2005 - May 2006

Volunteer, Jumpstart Program, October 2005 - December 2006

Volunteer, PAL Cheerleading, August 2002- November 2004

EXPERIENCE: UNIVERSITY OF PENNSYLVANIA HOSPITAL,

Philadelphia, PA January 2010- Current

Patient Access Representative

1. Schedule appointments for 3 Internal Medicine Practices

with the utmost professionalism and accuracy, including:

Determine importance of each call

Register, schedule and verify insurance

Confirm appointments

Research prescription and Referral requests

Submit referral information and generate Urgent Same Day

Referrals

Follow doctor-specific protocol for every patient

Epic certified

Handle Patient Complainants

2. Manage positive patient experience by assisting with health

insurance issues, scheduling appointments, answering

questions regarding check-in and checkout functions,

registration issues and medical office logistics.

3. Provide ongoing support for co-workers, patients, families

and UPHS processes.

4. Performs financial functions to ensure optimal payment for

services.

VITA, Philadelphia, PA December 2009 - June 2010

Volunteer Income Tax Assistant

5. Provide professional assistance to those in need with

income tax returns

6. Prepare Intermediate tax returns for those of low income

families, students and the elderly

TD BANK, Philadelphia, PA February 2005- October 2009

Head Teller

7. Hired and managed 14 teller employees over 80,000

transactions

8. Assisted in the hiring process including reviewing resumes,

interviewing potential employees and scheduling for

business needs

9. Assisted in mentoring new employees as well as candidates

for further growth within the company

10. Awarded 2006 Central New Jersey Best Part-time CSR for

exceptional Customer Service

11. Became a Certified Consumer Lender; assisted consumers with

loans that fix their needs as well as working through the

loan process with these clients

12. Assisted new customers with open deposit accounts

MICHELLE OXENDINE STUDIO, Union, NJ September 2001- June 2005

Dance Instructor/ Choreographer

13. Worked with 20 children per class ages 3-15 years old

14. Choreographed dance routines to be performed at dance

recital in June as well as dances for competition teams

15. Assist Stage Manager for Final Recital in June

16. Took monthly payments/dues

RUTGER'S UNIVERSITY, New Brunswick, NJ June 2003- August 2005

Lab Assistant, Microbiology Lab

17. Worked hand and hand with Graduate and Undergraduate

Rutgers students as well as professors

18. Worked on different foods to determine their tolerance to

bacteria colonies that form

SKILLS:

1. Microsoft Office (Power Point, Excel,Word,Access)

2. CPR & First Aid Certification

3. AutoCAD (Engineering Program)

4. C++ Programming

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