Customer Service Sales
Resume:
Dennis Q. Ortiz
*** ****** ***, ******** *****, VA 23462, 757-***-****,
*******@*****.***[pic]
To whom it may concern:
I have been with Sentara for nearly 19 years. Within those years of
service, I acquired an extensive knowledge of the importance of being on
'top of our game'. Thus seeking and identifying any opportunities to
improve the business aspects through technology is quite challenging and
rewarding at the same time. As an analyst I take great pride of being part
of a team whose mission is to identify areas of improvement through design
and implementation of such project from the inception to fully-operational
processes. I am confident that my skills and my passion for technology are
a perfect match for this position.
I would welcome the opportunity to further discuss this position with you.
If you have questions or would like to schedule an interview, please
contact me by phone at 757-***-**** or by e-mail at *******@*****.***. I
have enclosed my resume for your review, and I look forward to hearing from
you. I plan to relocate to Washington, D.C. in November 2010.
Sincerely,
Dennis Q. Ortiz
Dennis Q. Ortiz
620 Connie Way, Virginia Beach, VA 23462, 757-***-****, *******@*****.***
[pic]
Accomplishments and Strengths
. Recognized as a team player that provides excellent customer service.
. Proficient in MS Access (queries, macros, report writing), Excel and Word
. Demonstrates the ability to conceptualize and design reports to
meaningfully present information to both internal and external customers
in a clear and concise manner. This skill is relied on by the entire
management group and I serve as a role model in this capacity.
. Highly refined organizational and time management skills; ability to work
independently under tight deadlines and adapt to shifting priorities.
. Excellent documentation skills for source data and assumptions for
reports.
Education and Training
Tidewater Community College, Virginia Beach
Microsoft Office Suites, Electronic Systems in Virginia Beach
Statistical Analysis Software (SAS)
Cognos Powerplay and Transformer
GeoAccess, Kansas City, MO
Computer Skills
. Microsoft Access, Excel, Word, PowerPoint, SQL and Visual Basic, Visio
. Statistical Analysis Software (SAS)
. GeoAccess and GeoNetworks
Employment Experience
Sentara Health Systems (1991 to present)
Sr. Clinical Reporting Analyst (2005-present)
Optima Health Plan-Actuarial and Underwriting Services, Virginia Beach
Coordinate the preparation of all employer group reporting business related
to Sentara's Self Funded Employer Groups. Prepare financial and statistical
data to interpret medical cost trends and coordinates the transfer and/or
delivery for all customers receiving data. Responsible for various
reporting using business intelligence tools based on customer needs.
Additional responsibilities include liaison with IT for testing and
implementation of data extracts, create and maintain databases for the
clinicians, sales/marketing and underwriters.
Sr. Clinical Reporting Analyst (1998-2005)
Sentara Behavioral Health Management, Virginia Beach
Assisted in the clarification of key requirements, technical content,
function, performance expectations and the development of system test plans
for new information systems. Participated in the development of
documentation including help texts for internally-developed software
applications or enhancements. Developed spreadsheets and databases using
advanced computer skills and knowledge of the claims processing and
financial systems. Monitored and tested the design of reports, look for
improvements and changes required by the implementation of new products or
reimbursement procedures. Proactively met with customer to determine
specific data requirements in order to exceed their immediate and future
needs. Evaluated any system changes that may be necessary and coordinated
with IT.
Dennis Q. Ortiz
620 Connie Way, Virginia Beach, VA 23462, 757-***-****, *******@*****.***
continued
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Employment Experience
Decision Support Analyst (1997-1998)
Sentara Health Management, Virginia Beach
Provided leadership and accountability for the medical disbursements
department. Responsible for the development, implementation and on-going
coordination of initiatives and processes that affect accounts payable
functions. Maintained and administered changes to security and user setup.
Assisted the disbursement staffs in defining technical needs and in
developing reports or forms. Provided training for end-users of Product
Modeling application (SQL server-based).
Analyst Assistant - Clinical Reporting (1995-1997)
Sentara Health Management, Virginia Beach
Maintained paid claims database to support financial statement preparation,
audit workpapers and various financial and contractual analysis. Prepared
hospital statistical reports for presentation to management, boards and
committees. Compiled data to support budget preparation, hospital fund
risk settlements and medical statistical data to support historical and
current analysis.
Awards and Merits
May 1999 and April 2009 - Recipient of the Quality Award for outstanding
customer service.
References
Robert Smith, Manager (Reporting)
Optima Health Plan
Jeff Snyder, Director of Underwriting
Optima Health Plan
Stacy Fuqua, Senior Client Executive
Optima Health Plan
Katherine Terribile, Regional Sr. Client Executive
Optima Health Plan
Kathy Longmire, Senior Underwriter
Optima Health Plan
Michelle Brandt, Director of Sales Operations
Optima Health Plan
Libby Ross, Director of Sales
OTO Development
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