Engineer Project

William C. Sullivan

* ******** ******, *******, **. 01915 ( Phone: 978-***-**** ( E-

mail: **********@*******.***

Summary of Qualifications

. Geographical Information Systems certificates in Introduction to

GIS; Advanced GIS; and Applications in GIS hands-on workshops

. Familiarity with ArcInfo (Site Location Analysis) and other GIS

technologies such as MapInfo (Thematic Choropleth map-Graduated and

Range for economic analysis), Surfer (Isorythmic map for lapse rate-

contour map and 3D visualization, Isoplethic Trend Surface and

Residual Surface), and Idrisi (Site location using Overlay Analysis

with Dichotomous maps linking multiple data layers).

. Strong analytical, troubleshooting, project leadership,

interpersonal, organizational, and time management skills

. PC/windows experience with MS Office Excel, Access, Word and

PowerPoint

Work History

Microsoft Corporation (Formerly Groove Networks, Inc.), Beverly, MA.

2000-2009

Software Design Engineer Test

. Generated GUI test cases Peer to Peer and Client to Share Point

Server in Microsoft Office

. Accomplished Customer Support for Microsoft Office 2007 SP1 and SP2

and Hot Fixes for the Client

. Integrated Groove into Microsoft Office 2007

. Ran the Groove Client Communications Automated Regression Smoke Test

as well as the Groove Relay Server Automated Regression Smoke Tests

(Standalone and Cluster) which cover a multitude of test cases

. Created new automated JAVA test cases for the Client and Server

Regression Testing

Principal SQA Engineer: Technical QA Lead for the Enterprise Integration

Server team

. Achieved testing of 2 more releases of the Enterprise Integration

Server on Windows 2000 and Windows 2003 servers, including upgrading

from previous releases, using GHOST imaging and restoration of

numerous end points

. Provided Customer Escalation troubleshooting and worked closely with

development; participated in weekly defect review meetings

. Identified issues related to specific hardware/software

configurations in managed network environment prior to customer

release

. As integral member of Systems Test QA Team, provided support to QA

Client and Server Engineers and their respective Development Teams:

defined, generated, and accomplished system-level tests for all

products as well as troubleshoot Customer Escalation issues

. Maintained Client and Relay Server transport and communications

architecture in various network topologies such as Firewalls,

Routers, Proxies, and LAN and Dial Up configurations; worked closely

with Communications / Transport Development Team: ensured Client

functioned properly within the complex real world corporate

environments

PictureTel Corporation, Andover, MA 1997-2000

Senior SQA Engineer: Project leader testing several videoconferencing

products

. GUI and Web UI (Netscape & Internet Explorer), geared to utilize the

H.323 protocol for video over IP; debugged code using protocol

analyzers; worked closely with development; participated in weekly

defect review meetings

SQA Engineer II: Project leader for company wide compatibility and

interoperability testing.

. Worked closely with development; represented SQA at cross-functional

team meetings: coordinated test schedules and resources with various

project leads

. Maintained current and implemented new SQA Process & Procedures in

compliance with Product Life Cycle Process

SQA Engineer I: Volt Services- Contractor work for Picture Tel Corporation

. Assisted testing with company-wide videoconferencing products;

worked closely with development and SQA engineers entering,

characterizing, and verifying defects

Education and Training

Certified in Introduction to GIS; Advanced GIS; and Applications in GIS

workshops

C Sharp programming; Basic and Advanced Networking and Standards

University of Massachusetts, Lowell, MA

Bachelor of Science, Environmental Sciences

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