Customer Service Manager
Resume:
John G. Stevens
Davidson, NC 28036
*************@*****.***
. Objective:
o To fully utilize my 25 years of retail and commercial banking
experience seeking full time employment in related fields in the
Charlotte, NC area.
. Personal Attributes:
o Communicates clearly and effectively one-on-one and in small
groups.
o Listens carefully and asks incisive questions.
o Establishes "partner" relationships with customers by meeting
internal and external needs bearing in mind company goals and
directions.
o Fosters high standards, team values and sound operating
principles,
while building trust and "can do" participation.
. Experience:
o Centennial Bank, Hayward, CA - 15 yrs. - VP and Manager,
Headquarters Branch: Primary new business developer, Principal
commercial lender with 142 accounts. Hired and trained 22 FTE
with low turnover and high morale.
o Bay Bank of Commerce, San Leandro, CA - 6 years - VP
Commercial Loans, specializing in real estate construction
loan generation creating a new and highly profitable group.
o Customer Service driven - have promoted and maintained this
attitude through a progression of positions in banking
management as well as with non-profit volunteer organizations.
. Accomplishments:
o Served 6 years on Board of Trustees at 180 bed St. Rose Hospital
(Hayward, CA), including 2 years as Chairman of the Finance
Committee.
o Served as President of Hayward (CA) Rotary Club - 135 members.
o Assisted in foundation of Hayward Education Fund for local
school teachers.
. Education:
o GM Institute, Flint, MI - Business Administration
o Golden Gate University, San Francisco, CA - Accounting and
Financial Management.
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