Customer Service Technician

Tracey D. Johnson

*** ******** ****** ** **

Arab, AL 35016

Ph. 256-***-**** Cell 256-***-****

Email: ****************@*****.***

Objective A position where my experience in problem solving and

management can benefit my employer to increase production

and profits.

Summary Over 15 years experience in the workforce, in various

positions, meeting dead lines, production schedules and

expectations. Familiar with MSDS sheets, SMT machines, and

various computer programs including Microsoft office suite.

Experience 2009-Present Priscilla Johnson Construction Arab, AL

Worked with and supervised crew to meet dead lines to finish

construction projects in order to satisfy customer

expectation and ensure maximum profit for employer.

2008-2009 Deltacom Arab, AL

Customer Service Specialist

Provided customer service to dealers and large account

holders of Deltacom's services.

Additional Responsibilities

. Assigned to a team to streamline process for handling

incoming calls in order to decrease customer hold time

and to establish new training program for new Customer

Service Representatives.

2007-2008 FPMI Huntsville, AL

HR Apprentice II

Made calls to potential candidates for the U.S. Customs and

Border Patrol to ensure that the candidate is prepared for

pre-employment exam and answer any questions the candidate

has about the position with the Border Patrol.

2003-2007 Deltacom Arab, AL

Coordinator

Coordinated install of telecommunication equipment for

Deltacom customer. Scheduled installation with customer,

customer's telephone and data vendors, Deltacom field

technician and Deltacom line technician.

Additional Responsibilities

. Implemented and instructed classes for submitting new

directory listing information to multiple ILECs.

. Assisted in streamlining and automating process to make

install more effective and profitable.

2001-2003 Marshall Count Sheriffs Department Guntersville,

AL

Senior Corrections Officer

Supervised a shift of correction officers in order to

maintain a safe secure environment for inmates and

officers.

Additional Responsibilities

. Regularly examining daily task process for efficiency.

. Organizing evidence locker and security tapes.

Education Wallace State Community College, Hanceville, AL

Associates Degree Business Administration 1995-1999

Certifications Graduated in top 10% of U.S. Army's Primary Leadership

Development Course

Proficient in Microsoft Office Suite (Word, Excel, Power point)

References Upon Request

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