Project Manager Training

*** ******* ****, **********, ** *****

682-***-****

******@*****.***

Cheryl A. Cave

Professional Summary Over fifteen years experience providing communication

solutions to industry-leading clients.

Software Skills MS Office Suite

(a sampling) MS Project

Camtasia

Dreamweaver

Project Workbench

Captivate

PageMaker

Corel Draw

Virtual Village

FrameMaker

Photoshop

Lotus Screencam

Quark (PC)

Robohelp

Paint Shop Pro

Doc2Help

Snag It!

RoboHelp

SAP

Oracle

Manugistics

Client List Nokia

Ryder Systems

Chase

Ericsson

Brinks

I2 Technologies

Novacor

BNSF

MBNA

First Financial

Justin Boots

Baker Hughes

Sabre

Harcourt Brace

CLR FastTax

Holt Rinehart

Aetna

Pioneer Life

Professional For NCH Corporation as Performance Support Manager Build

Highlights and manage a team of instructional designers/trainers and

technical writers to support I.T. and business

implementations. Established team standards,

documentation conventions, and put support tools in

place. Produced "Lunch and Learn" mini workshops to

develop employees. Came into early stages of Oracle ERP

implementation. Conducted "AS IS" and "To Be" sessions to

identify training required to support Oracle initiative.

With Super Users identified blended training approach

including curriculum plan, timelines, and prerequisites.

Produced training schedules with identified participants,

training rooms, and training equipment. With team,

developed courseware and collaborative materials.

Delivered (and managed delivery of) Instructor Led

Training and Train the Trainer courses. Developed and

distributed eLearning courses via corporate portal.

12/21/09 - Present

For Klee Associates as Managing Editor of ERPtips

(formerly SAPtips) Journal, coordinate entire publication

cycle including: recruiting, selecting topics, editing,

coordinating production, reviewing graphic layout, and

overseeing announcements and delivery. Applied SAP

knowledge and experience in recruiting SAP talent, and in

editing both functional and theoretical articles for an

SAP readership population in the thousands. Reviewed and

published more than 600 pages of SAP-specific articles

Professional annually. Recruited respected contributors from the

Highlights (cont'd) United States, South Africa, Germany, Pakistan, Romania,

Australia, Greece, India, the U.K., Mexico, etc, who are

published and/or frequent speakers at Sapphire, ASUG, and

TechEd. Developed online Writing Guide for contributors.

Oversaw all writer invoicing and payment solutions,

including wiring international payments. Assisted in

development of course materials for public training

classes. Coordinated company's presence at Sapphire/ASUG

2006 Orlando with $40k budget. This included gaining

approval for booth, selecting size, location,

configuration, staffing, and equipment. Coordinated

presentations, handouts, giveaways, and publication and

shipping of glossy "Best Of journal for handout,

Coordinated and hosted informal reception for

contributors and clients. Also coordinated all staff

travel arrangements. 10/04 - 7/09

Web Developer (freelance), design, develop, and implement

commercial web sites for small businesses. 01/02- present

For G Systems at Nokia, as consulting Technical Writer,

developed documentation for internal systems that support

testing of cellular telephone equipment in production.

Worked alongside electrical and software engineers to

understand and document internal testing systems. Most of

these documents were developed in FrameMaker and

distributed via Adobe Acrobat PDF files. Some online

documents were developed in RoboHelp and Forehelp. Also

developed html documents in FrontPage. 07/00-01/02

Professional For i2 Technologies, as Corporate Manager of Information

Highlights (cont'd) Development, managed 17 direct reports and 52 dotted-line

reports to create consistent, software documentation

(print and online). Developed standards, style guide,

templates, procedures, etc. Interviewed, hired, fired,

reviewed and directed staff. Selected development tools

and processes. Worked to deliver consistent,

state-of-the-art documentation for 62 software products.

Helped renovate "programmer notes" style documentation to

meaningful task-driven documentation. Moved bulk of

documentation from print to HTML, in support of new

browser-based application products. 06/99-07/00

Independent Consulting: 03/97-06/99

For Hencie Consulting as Instructional

Designer/Courseware Developer estimated training

development and delivery projects for numerous clients.

Created web-delivered courseware for Oracle ERP

applications. Developed standards, style guide, and

content design for courseware.

For Baker Hughes International as a Courseware Developer

(consultant), worked with engineering teams to determine

SAP R3 configuration for MM module, and develop

courseware to instruct end-users in the United States and

Canada.

For RCG at Sabre as Documentation Specialist

(consultant), worked with Y2K project documentation for

baggage-handling system, to satisfy Project Office

requirements.

For Maxim/Aerotek at Footwear Management Company

(subsidiary of Justin Industries) as (consultant)

Training Coordinator for SAP R/3 AFS implementation. This

six-month project involved identification, research,

courseware development, and delivery of all training for

SAP implementation. I also identified users, locations,

and tracked training plan and progress. This included

delivery of application training and delivery of

Train-the-Trainer classes. Worked largely with MM, WM,

PP, SD, OE, HR modules.

For B. R. Blackmarr & Associates (BRBA) as Senior Analyst

(contractor) at Mr. Payroll (subsidiary of Cash America),

worked with end users and developers to define systems

enhancements for check-cashing machines.

For B. R. Blackmarr & Associates (BRBA) as Facilitator

(contractor) for BPR effort, filled in for another

facilitator who was ill. This was at Burlington Northern

Santa Fe Railroad. Feedback was very positive.

-For GTE Communications Corporation (formerly Long

Distance) as

Web Developer (contractor), served as the single point of

contact between internal customers and Web Development

group. Determined clients' needs and requirements and

presented to manager for assignment. Developed intranet

web sites for clients. Assisted in development of

intranet standards and guidelines. Developed web project

development and delivery documents to facilitate client

understanding (and acceptance) of development process and

deliverables.

For I.T. Partners at CHASE (Texas Commerce Bank), as

Systems Design Office - Senior Analyst (Contractor),

worked with data modeler and technical writer to document

key information technology systems. Researched and

documented existing and proposed I.T. systems. Conducted

facilitated sessions and personal interviews to determine

user specifications, system specifications, business

owner, systems owner, developers, updates, location,

supporting documentation. Documented these items and

created data models and business process flows.

Documented system interdependencies and "touch-points"

from a high-level perspective for executive users, and

detail-level perspective for technical users. Assisted in

collecting and documenting specifications for RFPs.

Monitored department's Change Request/Change Management

responsibilities. Represented department in daily

migration project status meetings with senior and

executive level staff. Coordinated efforts of staff in

New York, Houston, and Arlington.

For BRINK'S, INC., as Systems Analyst and Customer

Strategies Manager, oversaw the Customer Relations,

Quality Assurance, Implementation, Documentation, and

Training efforts. Initiated change management procedures,

software assurance processes, and business resumption

procedures for the Information Systems group. Organized

and facilitated meetings of the international User

Advisory Group in joint-application design, and

user-acceptance testing of systems. Worked with executive

management to plan implementation of corporate business

transition through technological solutions. Coordinated

and presented training of diamond and jewelry, and air

courier clients in Europe, Asia, South America, and North

America. 06/96-03/97

For CAP GEMINI AMERICA (CGA), 09/93-08/96

as Project Manager (contractor), led six member team in

analysis, design and development of online help

documentation for bank trust tax application for CLR Fast

Tax, a major tax-accounting software firm. This

documentation served as the only tool to train formerly

paper-dependent users in the application of the new

software. The documentation was process driven to support

users in reengineering their work to take advantage of

the features of the new application. Included in the

documentation were bi-monthly tip screens to remind users

of the new processes. Highly visual in design, the

documentation employed numerous segmented-hypergraphics

to introduce users to application screens, icons, and

menus.

as Project Manager (contractor), led change management

focus of system conversion project for Ericsson Cellular.

Worked with project leaders and developers in Dallas,

Raleigh, N.C., and Lynchburg, VA. to prepare end users

for transition to new system. Designed (and facilitated)

change management focused communications including

newsletters, implementation updates, user-forums, and

training. Provided post implementation support in

Lynchburg facility.

as Project Manager (contractor), led a ten-member team in

a 3.1 million dollar SAP-R3 implementation project for

Novacor, a primary Canadian petrochemical firm. Project

involved all stages of development life cycle from

concept to delivery in a multi-lingual country. Developed

and delivered CD-101 training to instruct "client" team

members in courseware development and training delivery

methodology. Produced training plan, prototypes,

workbooks, quick reference cards, promotional items,

training reviews, and training assessment tools. Assisted

in selection of training sites, training media, and

community-based prerequisite training courses.

as Project Manager (contractor), as an agent of the

Project Office directed the change management,

implementation, training, and documentation initiatives

of a business reengineering project for Ryder Systems,

Inc. a Fortune 500 firm specializing in commercial truck

leasing. Presented project overview to executive

management. Facilitated group sessions to identify

departmental process improvements. Developed a Project

Management Fundamentals course for senior training

managers. Coordinated production of CD-ROMs to distribute

extensive technical documentation and diagrams to service

shops nationwide. Also coordinated production of Computer

Based Training program, software packaging,

documentation, quick reference cards, presentations,

newsletter articles, and preview and kickoff documents.

For CGA, as Project Manager (contractor), managed a data

center audit project for MBNA, a credit card processing

company. Directed the efforts of eight consultants and

three client managers in cooperation with internal and

external auditors, in analyzing and improving business

processes in the data center. Managed resources and

budgets for eight projects. Monitored and reported

project status, resources, and planned-versus-actual

costs on a weekly basis. Worked in MVS/TSO environment.

Developed desktop procedures, self-audits, systems user

guides, quick reference cards, and process flow diagrams.

Developed management tools such as project design

documents and estimates, project plans and tasks, and

project documentation standards.

as Senior Analyst (contractor), in business reengineering

effort at OmniFlight, a medical helicopter service

company. Co-facilitated sessions to identify "As Is" and

"To Be" business processes. Identified bottlenecks,

improvement opportunities, etc. Developed responsibility

matrix for all processes. Developed/delivered

process-flow charts, questionnaires, descriptions of

procedures, and executive summary.

as a Senior Analyst (contractor), for Tri Gas, an

industrial gas distributor, analyzed new Delivery and

Distribution System, designed and developed user

documentation and training for a wide audience, including

delivery drivers, financial analysts, and management.

as a Systems Analyst/Administrator Consultant at Aetna,

administered and planned Novell client-server

environment. Administered Palindrome LAN data archive.

Developed a LAN contingency plan, configuration diagrams,

and inventory tracking. Implemented technical support

tracking and mentoring program. Analyzed current

technologies and purchased network hardware and software.

For HOLT, REINHART, WINSTON; HARCOURT, BRACE, JOVANOVICH;

and the DRYDEN PRESS, as a Freelance Editor and graphic

artist, performed copyediting, graphic art, and

typesetting services. Utilized the Chicago Manual style

guide. 09/91-05/93

For the FORT WORTH STAR TELEGRAM, as a Freelance Writer,

write advertorial special feature articles. Utilize the

Associated Press style guide. 1996

For Forrest Ford Consultants; 08/89-09/91

At ERICSSON RADIO SYSTEMS, as a Consultant, led

three-writer team developing training documentation for

telephony (radio and switching) applications. This

included lecture style instructor guides, participant

handouts and support materials. Presented beta training

classes.

at USPA AND IRA, as a Consultant, developed proprietary

software user manuals and provided system test

documentation. Also, designed newsletters and seminar

materials.

For PIONEER LIFE INSURANCE, as a Systems Support Manager,

accountable for management of system training, support,

and documentation. 02/88-08/89

For SECURITY ONE FEDERAL CREDIT UNION, as Data Center

Manager, supervised staff for efficient operations,

inclusive of data base management, accurate posting of

account transactions, production of jobs and reports,

test and implementation of new system releases.

Responsible for accuracy of 11,000 accounts, inclusive of

transaction posting, monthly interest posting, generation

of monthly and quarterly statements, and annual tax

reporting. Responsible for telecommunications and

interface of peripherals such as audio response (Votrax)

and proprietary and network ATMs. Utilized MPE, QUERY,

and SUMMIT SPECTRUM. 12/86-02/88

Education University of Dallas, Irving,TX MBA E-Commerce (in

process) GPA 4.0

B.S. Business Management, LeTourneau University (GPA

3.8)

Certified Novell Engineer courses; Wave Technologies

Studied business Arabic (Berlitz), Swedish (Ericsson),

and Spanish (Global Language Centre, and Expanish, Buenos

Aires, Argentina)

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