Customer Service Manager

McKay L. Gasu

**** ******** **

510-***-**** (home)

Union City, CA 94587

714-***-**** (cell)

*********@*****.***

Customer Service

Experienced customer service representative with a proven track record of

dealing effectively with customer needs and training and supervising others

to meet customer needs. I enjoy working with people and helping to solve

their problems. I learn new processes and systems quickly and have been a

key trainer for new people.

Summary

. Over 10 years of retail and airline customer service experience

. Able to organize time, set priorities, work independently to accomplish

work needed

. Can evaluate situations effectively and take action

. Good team worker can be an effective leader or follower as needed

Work Experience

Warehouse

Frito Lay

Salt Lake City, UT Jul 2009 to May 2010

. Maintained inventory, picked and staged orders for major customers,

and other routine functions

Warehouse (Temp assignments with various clients)

Rainmaker Temp Agency Santa Ana,

California Jun 2008 to Jan 2009

. Inventory counting, forklift operator, general warehouse assignments

Aloha Airlines Customer Service Supervisor

Hallmark Aviation (Contract Service Co) Los Angeles,

California Sep 2005 to Mar 2008

. Customer Service/Operations Supervisor - delegated tasks to assigned

workers and supervised performance, coordinated solutions to passenger

problems with business and station managers

. Trained employees on operations protocols etc.

. Assisted passengers at ticket counter and gate, solved flight delay

issues and other passenger concerns

Warehouse Worker

Arlon Industries

Santa Ana, California Mar 2005 to Jun 2006

. Picked and staged orders, operated forklifts and other warehouse

equipment

Shift Manager

In-n-Out Berger Santa Ana, California

Jul 1994 to Feb 2004

. Worked up from counter service to cook to inventory control specialist

and shift manager

Education

Santa Ana High School Santa Ana, California

Graduated

Southern California Institute of Technology Anaheim, California

no degree

Contact this candidate