Customer Service Quality Control

HIGHLIGHTS OF QUALIFICATIONS

. Experience in financial sector, ensuring a high-volume of financial

documents meet SEC and client standards.

. Received a liberal arts education with a bachelor's degree in English.

Also, completed additional training in creative writing and computer

technology.

. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, FrontPage,

Adobe Photoshop, and Adobe Acrobat. Possess a typing speed of 71

words per minute.

WORK EXPERIENCE

Financial Proofreader 2007-

Present

Bowne Phoenix, AZ

. Proofread financial documents for consistency, style and accuracy.

. Perform quality control on client documents to ensure final output

meets the client's specific standards and the stringent standards of

the Securities and Exchange Commission (SEC).

. Work within a team setting to ensure client documents are completed by

strict deadlines.

Entrepreneur/Owner/Operator

2002-2008

Puffy Pillow Productions Queen Creek, AZ

. Gained hands-on experience in every aspect of the business process:

internet marketing, e-commerce site development and management, media

relations, managing employees, accounting, product development,

production, distribution, and customer service.

. Developed marketing plan, and created and maintained multiple e-

commerce websites servicing both businesses and consumers.

. Awarded eBay's Best in Stores 2005 for outstanding web design, and

winner of the Home D cor Exchange Award of Excellence for website

design, navigation, uniqueness of products, and content.

. Products and/or business profiled in several magazines such as Better

Homes and Gardens Kid's Room, Oprah's O at Home Magazine, and Sherwin

Williams STIR Magazine.

Marketing/Production

2006-2007

DJB Imports, Inc. Oakland, FL

. Assembled marketing materials for expansive direct mail marketing

campaigns reaching approximately 125,000 businesses per month across

the United States.

Website Development/Information Technology Assistant

2000-2002

Rollins College Winter Park, FL

Replaced the Rollins College English Department's obsolete website with a

dynamic new site that was visually appealing and provided easy

navigation with pertinent content.

Developed content pages for Rollins College website, and redesigned the

Rollins College Department of Art website.

Resolved user questions as part of an IT help desk serving 4,000 students

and staff.

Staffed computer lab help desk and aided students in the use of lab

computers.

EDUCATION

Central Arizona College, Pharmacy Tech Expected

Graduation/Certification Date

Bachelor of Arts, English

Graduated in 2006

Rollins College Winter Park, FL 3.46 GPA

COLLEGIATE AWARDS AND RECOGNITIONS

. William Abbott Constable Writing Award

. Sigma Tau Delta English Honor Society

. Alpha Zeta Phi International Honor Society

. Phi Eta Sigma National Honor Society

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