Customer Service Manager

**** **** **** ***** 210-***-**** or 210-***-****

San Antonio TX 78239 ***************@*****.***

Nicole M. Torres

Objective: Looking for an opportunity to work with a dynamic company/organization which will

challenge me to be the best that I can be. My best asset is my honesty and integrity,

having high moral and legal ethics, highly confidential and professional. Another great

asset is my ability to adapt to change. I am very flexible and I work hard and learn

fast.

Education

August 2000- May 2004 Theodore Roosevelt High School - San Antonio, TX

Texas Scholars & Student Council member

Varsity Cheerleader – 4 years and Head Cheerleader

Varsity Softball Pitcher – 4 years

January 2009 – September 2010 Career Point College - San Antonio, TX

• Associates Degree in Legal Administrative Assisting

August 2010 - August 2010 Law Office of Phil Stauffer - San Antonio, TX

Experience

Externship (144 hrs)

• Welcomed clients

• Schedule prospects

• Answer multi phone line

• File/Copy/Fax

• Generated documents

• Prepare mail outs

Stay at home mom while pursuing my career.

January 2009 – April 2009 Primetime Advertising-San Antonio, TX

Sales Representative

• Sold ad space on spirit items for high schools

• Duties included: Calling prospective practitioners and scheduled appointments

for outside sales team; prepared and sent information packages to prospective

buyers; generated new leads through web research and networking on the

phone; created proposals and sent to customers; recorded all prospect

interactions in the CRM tool; reported weekly sales activities to direct manager;

performed administrative duties as needed.

Out on maternity leave.

May 2006 - November 2008 Sonic Drive In – San Antonio, TX

Assistant Manager

• Made sure employees were on task and in uniform

• Handled daily deposits

• Input data in computer, handled employee schedules

• Duties included ensuring excellent customer service and experience

June 2004 – May2006 R. Luna Painting – San Antonio, TX

Receptionist

• Greet Clients

• Schedule Estimates

• Faxing/Copying/Filing

• Take payments

• Answer multi phone lines

•

Skills Excellent interpersonal, communication, and customer service skills

• Superb time management skills, will ensure that information is delivered in a

timely fashion to staff and clients

• Legal Document Preparation – Divorce Decree, Affidavits, Wills, trusts, etc.

• Computerized calendaring – Outlook

• Case Law Research – LexisNexis; Lexis One

• Proficient in ProDoc, Microsoft Word, Excel, Access

• Ability to answer multiple phone lines and direct calls

• Filing, Faxing, Copying documents

• Typing (45 wpm) and 10-key by touch

• Familiar with Elaw software

Volunteer experience Two year Teacher’s Aide Program during High school – worked at Terrell Hills

Elementary as student teacher’s aide - I assisted teachers by creating lesson plans,

communicating direction to the children; assisted with filing records of children’s

work.

Available upon request

References

Contact this candidate