Customer Service Sales

Jason M. Bluestein

Weare, NH *****? Home: 603-***-**** ? Cell phone: 603-***-**** ?

*****.*********@*******.***

TECHNICAL SKILLS

SAP, Poetic, Seibel, Windows, Microsoft Office, Outlook, SharePoint, and

Business Objects, Sales Force

Professional Experience

Autodesk Inc, Manchester

NH

2005-Present

Senior Customer Service Representative

? Supports customers in all aspects of purchasing products, including

order entry, subscription, and renewals.

? Interacts with customers, partners, and other internal departments to

provide a variety of pre-sales or post-sales services

? Develops and maintains positive customer relations; coordinates with

various functions within the company to ensure customer

requests are handled appropriately and in a timely manner

? Enter orders into the order system including customer information,

serial numbers, and registration codes and that all comply with

pricing and discounting policies

? Respond to customer inquiries through e-mail, fax, and/or phone

(either direct or queue system).

? Receive, investigate, and respond to customer inquiries

regarding shipments, products, verifications, registration, and complaints.

? Provide information regarding order status, shipping dates,

prices, product availability, and back orders

? Analyze and research historical data to solve customer issues.

Log quality problems or issues in database.

? Fill internal/external customer requests for lost media (i.e.

disks, manuals) or additional company materials.

? Document policies and procedures based on expertise in specific

job areas.

? Work with Process Team to document best practices and workflow

Zeta Electronics Hooksett NH

2003-2005

Surface Mount Technology Technician

? Hand Soldered fine pitch under microscope as well as through-hole

components

? Preformed functional testing

? Build prototype PCB

? Rework and repair and ECO work

? Point to point wiring

? Worked from blueprints and schematics

? Organized group's shipping and receiving process to ensure

accuracy

Rockwell Automation Manchester NH

SMT Operator 2000-2003

? Set up and operate and maintain Universal SMT Machines

? Rework and repair and ECO work

? Functional testing

? Shipping and receiving

? Inspection

Grason and Stadler Milford NH

SMT Operator

1994-2000

? Set up and operate and maintain Mydata SMT machines

? Inspection

? Rework and repair as well as ECO work

? Shipping and receiving

? Set up and operate and maintain Hollis Wave machines

Education

Attended Hesser College 2005-2006

Awards

Peer to Peer Award 2008

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