Customer Service Sales

Objective

I am seeking a position where I can use my health care industry, customer

service skills, computer knowledge, and work experience to further my

professional growth and development. Provide your organization with

quality performance that will increase efficiency and profitability is my

main objective.

Education

Florida International University Miami, FL

Anticipated Graduation 2010

Bachelor of Science in Health Information Management

Harper College Palatine, IL

Graduated 2006

Associate Art in Business.

Employment History

FIU Minority Biomedical Research Support Program (MBRS) Miami,

FL 08/2006-Present

Office Assistant:

Assist (MBRS) Program Coordinator, Accountant, and Senior Secretary with

grant proposals with day to day administrative duties. This includes, but

is not limited to:

Provide overall support to MBRS administration, faculty, and students and

keeping them up to date via email and phone regarding to changes in their

grants, and proposal submission.

Perform receptionist duties including: Conference scheduling, create

handouts for meetings including grant policies, FIU travel policies, hiring

information, and emergency procedures when necessary.

Develop a filing system for all grant supported employees.

Create and maintain a data base for MBRS grant supported employees.

Make travel arrangements (airlines, hotels, registrations, meals, care

rental, and miscellaneous expenses) for faculty and students, and visiting

faculty to various conferences and upon their return, process reimbursement

and maintain a data base for all travel.

Collect applications, letters of reference, and transcripts for graduate

and undergraduate students applying to RISE or SCORE grants. Schedule

interviews between the selection committee and the applicants.

Implement a data base for inventory of office equipments and supplies

Zurich (General/Life Insurance) Schaumburg, IL

08/2005-08/2006

Claim Handler:

Data entry processed insurance claims at speeding productivity.

Enters data and other relevant information into client claims database or

other business applications, as required completely and accurately

Provides prompt and efficient responses and resolutions to each inquiry in

a courteous and professional manner, regardless of how the inquiry is

received

Claims functions such as, property, auto, bodily injury, special

investigation damaged property

Corrected data that had been retrieved before sending to adjustors

0. Customer skills: inter-office networking interaction of data.

Elixir Chiropractic Care Center, Hoffman Estates, Illinois

Front Desk Receptionist/Chiropractic Assistance:

7/05 to 8/05

. Responsibilities: Reception, correspondence, data input, mail

processing, appointment making,

experience with insurance plan, billing, and customer service.

Viasant, Arlington Heights, Illinois

Sales and Marketing Assistant:

2/05 to 5/05

. Responsibilities: Assisted with sales lead generation by performing data

gathering, outbound calling and updating the customer database.

Skills Summary

Written Correspondence Computer Savvy Front-Office Operations

General Office Skills Customer Service Ability to work

Proficient computer Scheduling independently or in a

skills, excel, word, Communication Skills team

email, PowerPoint, Report Preparation

access, fax, scan, and People Oriented

10 key numeric keyboard

Other

American Health Information Management Association (AHIMA)

Member

CPR/FIRST Aid Certified

INTERNSHIP- 64 Hours at Broward General Hospital in HIM

Department

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