Customer Service Manager
Resume:
Betsy P. Oliver
804-***-**** (C)
804-***-**** (H)
E-MAIL: BtsyOlv@ Aol.com
Richmond, Virginia 23222
OBJECTIVE
Contribute to the organization that can use a self-motivated professional,
embraces new challenges and adapts well to changes, effectively
communicating with operational associates and all levels of management.
Qualifications
. Commitment to team work
. Enjoy fast-paced environment.
. Excellent telephone skills, communication and interpersonal skills
. Maturity in dealing with sensitive and confidential matters
. Great Listener
Detailed oriented, multitasked, able to balance, complete priorities and
deadlines. Complete projects timely fashion. Basic computer applications
include Microsoft Word, Excel, PowerPoint, and Outlook. Twenty years
Medical records and receptionist experience.
EXPERIENCE
Standard Parking Richmond, Va.
Office Assistant /Office Manager
10/2003 - 02/2009
Contact, clients on the phone and the front desk. Prepare bank deposits
fill out daily deposit slips up to $20,000.00, kept daily revenue records.
Research customer account problems to resolve disputes. Maintain filing
system for 100 associates. Ensure center has necessary supplies, equipment
and inventory. Customer service provided by determining, appropriate
shipping methods informing customers of company products, services, routes,
and rates. Ensured quality customer service given to customers by providing
packaging services. Assist customers with agreements forms and payments.
Work closely with Human Resources including entry of payroll with AS400.
Handle personnel issues, keyed in payroll, responsible for all new hires in
the Richmond and Northern VA prepare background checks. Communicate payroll
and human resources policy and practice information to the associates,
maintain confidential information and files. Maintain and update company
intranet directory, update and distribute internal documents, and
handbooks. Issue and record adjustments to pay related to previous errors
or retroactive processing. Research and respond to internal inquiries in a
timely manner,
Participated in special projects as assigned. Offer information about
company services.
Betsy Oliver_________________________________________________________PG2
Maintains log of all incoming and outgoing parcels, prepares parcels for
pickup by delivery drivers, and sorts incoming parcels. Perform duties
with limited supervision. The ability, on a consistent basis, to function
in a high stress environment, under substantial time pressure, ability to
perform the general duties and responsibilities in a consistent and
efficient manner
Exclusive Staffing of Richmond, VA
07/ 2003 - 10/ 2003
Worked in a pilot program for Bank of America in the mortgage department,
design to provide loan documentation to customers, which are package and
ready to sign and ship. Verify information, printing, preparing
assembling, shipping packages and notation tracking information thru Fed
Ex.
Bank of America, Richmond, VA
Officer Telecom Admin Receptionist Support/Floor Manager 09 /1989 -
05/ 2003
I had responsibility to reported senior manager. Handle confidential matter
Processed all Senior Vice President and Managers invoices and check request
vouchers. Maintain records and files for Senior Vice President, 8 managers
and 68 associates for budget expenses. Travel arrangements; update all
security access for secured area. Prepare On-call Schedule for managers,
responsible to make sure the floor plans updated. When cubes became
available, assign cubicle to associates who need space. worked side by side
with corporate facilities. prepare spreadsheets and PowerPoint
presentations.
Oversee the Fed-Ex, UPS and mail that came in and out the office,
distribute faxes, mail packages, and perform a variety of additional
general office clerical administrative duties. Provide administrative
support to floor, ordered supplies; maintain files, scheduled appointments,
produced correspondence and other wise relieve official of minor
administrative and business details. Rely on experience and judgment to
plan and accomplish goals.
A member of the Villa Park Council, en sure all associates were aware of
what was happening with in the complex. assisted corporate security with
building access areas and departments for associates and visitors to
restricted.
Paid vendors for their services; this was on a monthly basis. did day-to-
day clerical functions including copying, faxing, maintaining office
equipment, and distributing correspondence. Researched and retrieved
requested documentation and facilitated training of new associates,
scheduled-training rooms and reserve conference rooms for meetings. Job
duties included providing administrative support to management staff &
team. Other
duties include answering incoming. Working with top-level management
prioritizes own work and handled multiple projects and meet deadlines.
Typed letters for associate for raise, title or merit increase. When new
associates arrived, made sure they had access sign-
on for system. When associate terminated sent paperwork to personnel.
Betsy Oliver
804-***-**** PG 3
Skills____________________________________________________________________
. Microsoft word,
. Excel,
. Outlook,
. Data Entry
. Power point,
. Telephone skills
. Answer multiple line switchboards
. Clerical assistant to manager and office staff,
. Answer public & customer inquires,
. Enter time for payroll bi weekly,
. Filing / editing, office procedures,
. Maintain records and files of employee,
. Recommend purchase or repair on furnishing or equipment,
. Collect payments, customer service,
. Maintain inventory of office supplies and equipment,
. Manage contracts and keep a log,
. Distribute mail, managerial skills
EDUCATION
Maggie L. Walker High School Richmond, Va.
Business Course
J. Sargeant Reynolds, Richmond, Virginia
Computer Information System
Principles of Banking
INTERNAL AWARDS____________________________________________________
Received cash award for display extraordinary effort in sustaining
operation of banking center during inclement weather.
Received cash award for superior management support.
Instrumental in decreasing abandonment rate from five to three seconds
Awarded several Star Cards for exceptionally support to backlogged
departments.
1997 Team Captain for United Way with 100 percent success rate.
Reference_______________________________________________________
Upon Request
Salary
Betsy Oliver
REFERENCES:
Johnnie Hogue
Regional Manager
Standard Parking
P.O. Box 779
700 E. Main St Suite 804
Richmond, VA 23218
804-***-**** (WK)
804-***-**** (Cell)
******@***************.***
Alvin Turner
Director of Operations and Capital Projects
200 W Lombard St Suite B
Baltimore MD 21201
*****.**@*******.***
Machete Leftridge
Facility Manager
701 N 7th Street
Richmond, VA 23219
804-***-**** (WK)
804-***-**** (Cell)
**********@***************.***
Yvette Neville
7800 Hampton Meadows LN
Chesterfield, VA 23832
804-***-**** (Cell)
Standard Parking Employment Verification
1-800-***-**** Employer Code11522
Bank of America ****.**********@*************.***
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